Engineering Manager

• Oct 2022 - Present

StackZone is a secure, cost-efficient, and self-service cloud governance solution for multi-account environments; a managed landing zone solution where a multi-account can be designed, deployed, configured, and operated in a fully automated manner Duties and responsibilities: • Planning and coordinating the team's work, including sprint planning, backlog grooming, and daily standups, to ensure the team delivers high-quality products on time while acting as the Scrum Master and ensuring the team follows Agile methodology and best practices. • Acting as the intermediary between Product Owner and developers, ensuring that the team understands the product requirements and that the product meets the customers needs. • Working with the Release Management team to ensure timely and effective implementation of bug fixes in production. • Collaborating with the Customer Support team to prioritize the production bugs queue. • Continuously improving processes to boost productivity, quality, and customers satisfaction. • Managing the end-to-end recruitment process for new team members, from sourcing and initial screening to coordinating interviews, conducting hiring manager interviews, and extending offers. • Managing people, including training, coaching, and performance management, to ensure that the team has the necessary skills and resources to meet project goals. • Aligning the team's priorities with the company's goals and objectives, and communicate these priorities to the team. • Monitoring and reporting on project progress, identifying risks and issues, and taking corrective action as necessary. Show less

Project Manager

• Sep 2020 - Oct 2022

• Experience working on different kinds of projects coming from both external and internal customers. • Develop a single project plan combining Agile and Waterfall methodologies • Develop Statements of Work and agreements • Conduct and drive projects from initiation to completion • Align with business goals, strategies, procedures and requirements • Cross-Service Lines coordination • Risk and Issue management • Project progress track to assure project milestones completed on time • Lead regular meetings with teams/team leads to ensure team(s) progress to its path to DONE • Mentor, Motivate and Coach • Resource management. • Supervise, coordinate and maintain on a daily basis, the levels of service agreed with and expected by the client (SLA or equivalent documents) • Identify potential improvements and track their implementation. • Manage service delivery activities for an account, within the requirements of the contract terms, conditions & Service Level Agreements. • Track the deliverables to the customer (Service Level Agreements, project deliverables, Outsourced services, etc). • Control compliance and Customer Satisfaction at an account level. • Assign projects and tasks to all team members. • Educate pool members on account and industry specific technologies/processes to efficiently handle tasks. • Plan, organize and control resource’s availability. • Being all team members point of contact if any doubt regarding tasks, or process appears. • Detect training needs and create with the manager the training plan. • Responsible for off-shift organization, overtime and holidays coordination. • Supervises pool workload balance by using the application tool. Determine task complexity, and ensure the completion of all assigned tasks in a timely manner. • Leads the implementation by training the team on recommended processes. • Analyzes metrics to identify and assess skills of team members and maintain overview on staffing availability. Show less

Professor

• Aug 2019 - Sep 2022

Docente de la materia Ingeniera de Software - Carrera de Ingeniería en Software. Docente de la materia Ingeniera de Software - Carrera de Ingeniería en Software.

Scrum Master

• Apr 2018 - Sep 2020

• Facilitates the iteration cycle• Helps remove blockers• Manages the ceremonies around iteration• Guide the Agile execution of the project• Lead the iteration planning (scope & timeline) Keep track of iteration plans of Agile squads• Manage the implementationn of the backlog• Responsible for maximizing team productivity• Fostering an agile culture and self-organization• Help Product Owner & Agile Teams to make the Agile teams more productive & valuable • Mentor, Motivate, Coach, Facilitate Show less

Team Leader - Iteration Manager

• Aug 2012 - Mar 2018

• Responsible for implementing Agile methodologies helping teams in the adoption of agile principles while achieving successfully results• Fostering Teamwork for self-organization • Facilitates communication and promoting self-management.• I was part of the “Agile Transformation” team in charge of designing and implementing the transformation of traditional technology-based work teams for several customers to multidisciplinary• Agile teams focused on individual products per client.• I promoted the implementation of cross training workshops in cross-functional teams which improved service delivery in operations teams.• Analyze all incoming work and assign it to appropriate resources, ensuring SLAs are met• Model Agile values, principles and practices and do all the facilitation and preparation work needed so that the rest of the team members can primarily focus on doing the work. Show less

Wintel Tools System Administrator

• Jun 2010 - Jul 2012

• Provide support to more than 5000 servers.• Installation, maintenance, configuration and troubleshooting of hardware monitoring tools (IBM Director 5.2 / 6.2, HP SIM) and system monitoring tools (TADDM, Tivoli endpoint, SRM, RA). • Maintenance of WINTEL Tools documentation, Problem Management, Incident Management, Change Management, Automation tasks using shell scripting and other interpreted languages. • Configure the tools supported and document configuration details as defined in Quality Management System. • Inform service lines regularly of any problems which have an impact to agreed service levels.• Provide input to the Asset Management Team to maintain the configuration management information as described in the Change Management Process. Show less

Professor

• Mar 2018 - Jul 2020

Docente Titular de la cátedra de Informática Aplicada. Docente Titular de la cátedra de Informática Aplicada.

Wintel System Administrator

• Apr 2008 - May 2010

Deliveries: • Support Time: 12X36 • Leveraged Mode Operation • Remote Support • Incident Management • ITIL • Problem Management • Performance Management • SLM/A • Support to Latin America and Best Shore Customers Deliveries: • Support Time: 12X36 • Leveraged Mode Operation • Remote Support • Incident Management • ITIL • Problem Management • Performance Management • SLM/A • Support to Latin America and Best Shore Customers

Software Engineer

• 2007 - 2008

System Administrator

• Nov 2006 - Nov 2007