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5.0

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Marek Dresler, MBA (H1)

I reported to Roisin when I worked for IT Force. Aside from managing various other duties, she also oversaw an excellent new employee induction programme that ensured new staff felt welcome and was well prepared for their new roles and working environment. Roisin is a highly organized, capable, supportive professional that would be a great asset to any organization.

Brendan O'Sullivan

Roisin is one of those unique managers, who everyone would love to work for. In my role, Roisin has provided me with great autonomy, and has given me huge opportunities to learn and develop, for which I am very grateful. Her management style can be surmised by her willingness to praise employees, rather than to admonish them. Roisin is naturally a brilliant communicator who possess's a unique capacity for empathy. The working atmosphere in IT Force is fantastic and this is testament to Roisin's dedication and commitment to each one of her employees. Consequently, Roisin is held in exceptionally high regard by all of her employees. I would not hesitate in recommending Roisin to a friend, as either a manager and mentor, or as a service provider.

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Credentials

  • Chartered Director, Cert IoD, Diploma IoD
    Institute of Directors
    Mar, 2014
    - Sep, 2024
  • MBA
    Dublin Institute of Technology
    Sep, 2012
    - Sep, 2024
  • Dip. Employment Law
    National College of Ireland
    Sep, 2007
    - Sep, 2024
  • Dip. Project Management
    University College Limerick
    Sep, 1999
    - Sep, 2024
  • H Dip Ergonomics & HCI
    Birkbeck, University of London
    Sep, 1994
    - Sep, 2024
  • MSc
    Birkbeck, University of London
    Sep, 1994
    - Sep, 2024
  • BA (Hons.)
    University College Dublin
    Sep, 1992
    - Sep, 2024

Experience

    • Ireland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Managing Director
      • Jan 2023 - Present
    • Ireland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Managing Director
      • Jan 2023 - Present

    • Head Of Managed Services
      • Sep 2012 - Dec 2022

      IT Force provides a full range of ICT services. Since opening in 1999, our success is built on a deep knowledge and understanding of infrastructure services, with expertise across the board from desktop and server estates to networks and telephony. We believe in a partner relationship and work hard to make sure we understand your needs and operate an open door policy ensuring you have direct contact with us to talk through any issues. This personable approach sets us apart and is indicative of the friendly way we go about our business. We’re not just nice people; we’re experts at what we do!My responsibilities include:• Lead the execution of the IT Force strategy. Manage company operations and delivery. • Development of strategic business plan for the company to incorporate vision, mission, objectives and values for the company • Responsibility for change management and delivery within the company• General management of IT Contracting division and Managed Services divisions (sales and delivery).• Implementation of new systems • Re-structure of the teams to maximise effectiveness and efficiency• Improvement of procedures and processes• Collaborate to redefine the IT Force service catalog and service offerings• HR management including salary planning, bonus management, callout; development and monitoring of staff objectives and metrics• Responsible for the customer care and communication program

    • Operations & HR Director
      • May 2006 - Aug 2012

      HR and performance management for the company and operations management of the IT Contracting division.

    • Programme Manager
      • Mar 2004 - Sep 2006

      Project and people management responsibility for IT Force.

    • Ireland
    • Financial Services
    • 1 - 100 Employee
    • Independent Non-Exec Director at Savvi Credit Union
      • Jan 2020 - Present
    • Member Board Of Trustees
      • Jan 2021 - Present
    • Independent Non-Executive Director & Chair
      • Jan 2014 - Apr 2021

      Chair and independent non-executive director of the board of the Connolly Children's Centre. Involvement in all aspects of board remit including strategic plan and outlook, governance, fundraising, HR and ongoing operations. Chair and independent non-executive director of the board of the Connolly Children's Centre. Involvement in all aspects of board remit including strategic plan and outlook, governance, fundraising, HR and ongoing operations.

    • Brazil
    • Commercial and Industrial Machinery Maintenance
    • 1 - 100 Employee
    • Team Manager
      • May 1994 - Jan 2004

      Managed a team of 60, consisting of engineers, graduates and project managers. Ensured that employees had specific and measurable goals. Co-ordinated time approval, utilisation and productivity of employees Managed a team of 60, consisting of engineers, graduates and project managers. Ensured that employees had specific and measurable goals. Co-ordinated time approval, utilisation and productivity of employees

    • Ireland
    • Utilities
    • 700 & Above Employee
    • Training & Development
      • Sep 1993 - May 1994

      Hired under the ESB graduate recruitment program and worked in the HR area Hired under the ESB graduate recruitment program and worked in the HR area

    • Italy
    • Consumer Electronics
    • Bank Official
      • May 1989 - May 1992

      Bank Official, waste processing and balancing of branch accounts Bank Official, waste processing and balancing of branch accounts

Education

  • Trinity College Dublin
    PG Diploma in Conflict & Dispute Resolution Studies, Grade awarded: Distinction
    2019 - 2020
  • Irish Management Institute
    Cert IoD; Dip IoD., Institute of Directors Chartered Director Program
    2013 - 2014
  • Dublin Institute of Technology
    Master of Business Administration (MBA), 1st class honours 2 Gold Medals: 1st in the year & gold for Academic Achievement
    2010 - 2012
  • National College of Ireland
    Dip. Employment Law, Law
    2006 - 2007
  • University College Cork
    Dip. Applied Project Management, Project Management
    1998 - 1999
  • Birkbeck, University of London
    Master of Science, Ergonomics, Human Computer Interaction
    1992 - 1994
  • University College Dublin
    BA, Psychology
    1989 - 1992
  • Manor House

Community

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