Experience

Destin-Fort Walton Beach Convention Center

• United States
• Hospitality
• 1 - 100 Employee

• Systems Application Administrator and Support Specialist

  • Dec 2014 - Present



L-3 National Security Solutions

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Help Desk Specialist 2

  • May 2012 - Aug 2014

  Help Desk Specialist 2 – Okaloosa County School District (OCSD) Help Desk · Provide technical support to OCSD employees via telephone/WinVNC Remote Control/email · Troubleshoot/resolve or escalate software, hardware, and communications issues · Install various approved software and drivers for printers and other peripherals via remote control · Perform virus scans/cleanup using various approved virus scan/cleanup tools · Provide password resets in Active Directory Help Desk Specialist 2 – Okaloosa County School District (OCSD) Help Desk · Provide technical support to OCSD employees via telephone/WinVNC Remote Control/email · Troubleshoot/resolve or escalate software, hardware, and communications issues · Install various approved software and drivers for printers and other peripherals via remote control · Perform virus scans/cleanup using various approved virus scan/cleanup tools · Provide password resets in Active Directory



Northrop Grumman

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Help Desk Specialist

  • Jul 2005 - May 2010

  Help Desk Specialist II - Toyota Service Desk · Provide technical support to Toyota employees via telephone/SMS Remote Control/Netmeeting · Troubleshoot/resolve or escalate hardware/software issues · Access Administration: Create/delete/modify employees’ LAN accounts in AD, LotusNotes, RightFax, and TSO · Weekend Senior Agent: Disseminate/monitor outage alerts/escalate critical issues · Dealer Daily Liaison: Create/maintain documentation for Dealer Daily after hours support… Show more Help Desk Specialist II - Toyota Service Desk · Provide technical support to Toyota employees via telephone/SMS Remote Control/Netmeeting · Troubleshoot/resolve or escalate hardware/software issues · Access Administration: Create/delete/modify employees’ LAN accounts in AD, LotusNotes, RightFax, and TSO · Weekend Senior Agent: Disseminate/monitor outage alerts/escalate critical issues · Dealer Daily Liaison: Create/maintain documentation for Dealer Daily after hours support procedures (Dealer Daily is Toyota’s proprietary dealership software.) · Coordinate/train Service Desk staff for Dealer Daily planned outages and special projects Help Desk Specialist – NG Internal Help Desk · Provide technical support to Northrop Grumman employees via telephone/Netmeeting · Troubleshoot/resolve or escalate hardware/software issues · Unlock/reset passwords for LAN accounts (AD) and mainframe (TSO/IMS) accounts · Troubleshoot/resolve or escalate VPN/Remote Access issues · Provide Hurricane Katrina relief support to displaced NG employees (Sept. 2005) Show less Help Desk Specialist II - Toyota Service Desk · Provide technical support to Toyota employees via telephone/SMS Remote Control/Netmeeting · Troubleshoot/resolve or escalate hardware/software issues · Access Administration: Create/delete/modify employees’ LAN accounts in AD, LotusNotes, RightFax, and TSO · Weekend Senior Agent: Disseminate/monitor outage alerts/escalate critical issues · Dealer Daily Liaison: Create/maintain documentation for Dealer Daily after hours support… Show more Help Desk Specialist II - Toyota Service Desk · Provide technical support to Toyota employees via telephone/SMS Remote Control/Netmeeting · Troubleshoot/resolve or escalate hardware/software issues · Access Administration: Create/delete/modify employees’ LAN accounts in AD, LotusNotes, RightFax, and TSO · Weekend Senior Agent: Disseminate/monitor outage alerts/escalate critical issues · Dealer Daily Liaison: Create/maintain documentation for Dealer Daily after hours support procedures (Dealer Daily is Toyota’s proprietary dealership software.) · Coordinate/train Service Desk staff for Dealer Daily planned outages and special projects Help Desk Specialist – NG Internal Help Desk · Provide technical support to Northrop Grumman employees via telephone/Netmeeting · Troubleshoot/resolve or escalate hardware/software issues · Unlock/reset passwords for LAN accounts (AD) and mainframe (TSO/IMS) accounts · Troubleshoot/resolve or escalate VPN/Remote Access issues · Provide Hurricane Katrina relief support to displaced NG employees (Sept. 2005) Show less



IBM Corporation

• Boulder, CO

• Help Desk Specialist

  • Oct 2004 - Jul 2005

  Help Desk Specialist – JPMorganChase/XCEL/Kubota (Contract Position) JPMorganChase/XCEL Energy · Provide technical support to JPMorganChase and Xcel Energy employees via telephone · Troubleshoot/resolve or escalate hardware/software issues · Unlock/reset passwords for LAN (AD and Novell) and mainframe (AS/400 and HP3000) accounts · Troubleshoot/resolve or escalate VPN/Remote Access issues Kubota Tractor · Provide technical support to Kubota Tractor dealers, customers and… Show more Help Desk Specialist – JPMorganChase/XCEL/Kubota (Contract Position) JPMorganChase/XCEL Energy · Provide technical support to JPMorganChase and Xcel Energy employees via telephone · Troubleshoot/resolve or escalate hardware/software issues · Unlock/reset passwords for LAN (AD and Novell) and mainframe (AS/400 and HP3000) accounts · Troubleshoot/resolve or escalate VPN/Remote Access issues Kubota Tractor · Provide technical support to Kubota Tractor dealers, customers and employees · Troubleshoot/resolve or escalate issues with Kubota software installed at the dealerships · Assist dealers with Kubota software downloads and updates and parts order issues · Assist customers with parts and warranty issues Show less Help Desk Specialist – JPMorganChase/XCEL/Kubota (Contract Position) JPMorganChase/XCEL Energy · Provide technical support to JPMorganChase and Xcel Energy employees via telephone · Troubleshoot/resolve or escalate hardware/software issues · Unlock/reset passwords for LAN (AD and Novell) and mainframe (AS/400 and HP3000) accounts · Troubleshoot/resolve or escalate VPN/Remote Access issues Kubota Tractor · Provide technical support to Kubota Tractor dealers, customers and… Show more Help Desk Specialist – JPMorganChase/XCEL/Kubota (Contract Position) JPMorganChase/XCEL Energy · Provide technical support to JPMorganChase and Xcel Energy employees via telephone · Troubleshoot/resolve or escalate hardware/software issues · Unlock/reset passwords for LAN (AD and Novell) and mainframe (AS/400 and HP3000) accounts · Troubleshoot/resolve or escalate VPN/Remote Access issues Kubota Tractor · Provide technical support to Kubota Tractor dealers, customers and employees · Troubleshoot/resolve or escalate issues with Kubota software installed at the dealerships · Assist dealers with Kubota software downloads and updates and parts order issues · Assist customers with parts and warranty issues Show less