Experience

STAR STORAGE

• Romania
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Consultant

  • May 2021 - Present

  Identify customer requirements, offer consultancy and propose improvement areas, based on industry best practices. Create and agree the functional design and process specification documentations. Collaborate with customers to accommodate their requirements in the product portfolio. Work together with presales and sales teams to identify the most efficient solutions for prospects and existing clients. Create demo sessions and training documentation for the delivered products. Create SIT and UAT plan and manage the service delivery. Work closely with the solution architect to enhance the product portfolio, based on customer needs. Alternate and adapt easily between agile and waterfall methodology, based on customer preferences. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Solutions Architect

  • Nov 2016 - May 2021

  Gather and analyse business requirements, document cross functional needs. Engage in continuous collaboration across project – Shared accountabilitySign off on business requirements for each release.Ensure cross stakeholder alignment. Lead NGIT Interlock work-stream for joint design sessions and enabling adoption of Master Data standardsRecommend domain transformation road-map.Propose and align solution with IT and stakeholders considering industry best practices, ensuring that solution is considering data quality, solution adaption to current IT standards and possibilities.Ensures solution aligns to EBO’sReview and contribute to impact assessment analysis.Coordinate FDS documentation and approval gathering.Review & contribute to assessment on asset retirement planLead Master Data Innovation team and extended team to ensure successful solution delivery and needed documentation. Manage Change request prioritization for domain and submit into overall CR processMaintain and manage domain deliverable and identify EBO’s accordingly.Lead UAT and MTP testing.Provide feedback on domain structure, R&R and resources.Create Policy definition for domain, process and capability documentation and deliver training to stakeholders and operational teams.Support Process Lead to identify and address current process/capabilities gaps and identify opportunity areas. Show less

• Business Process Manager

  • Oct 2014 - Nov 2016

  - Collaborate with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of significant complexity, and understand business/customer impact.- Lead efforts to utilize standard project management and quality improvement methodologies in process improvement approaches.- Identify the need for new processes as well as significant improvements to major processes and drives their development and implementation.- Contribute/lead to process/program development and strategy development on a global and business-wide level. - Own the research and data analysis for project changes or new projects implementation (including workload assessments).- Communicate strategic process decisions and plans, program status, and issues and workarounds in order to achieve alignment with the top level of the business, function, or region.- Utilizes standard project management and quality improvement methodologies in all process improvement approaches. Show less



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Lead

  • Oct 2013 - Oct 2014

  1. Team Management:- Engage people in projects and team activities- Provide ongoing feedback to employees for constant development/improvement- Support/provide performance evaluation- Operational development plan for employees (3 months and 6 months objective) & support newcomers’ training activities.- Support the team for timely closure of all activities. - Ensure all actions are done in accordance with HP’s policies.- Support the communication, alignment and motivation of the team according with the strategic plan and strategic goals (weekly updates/ functional reviews/country reviews) Show less

• Master Data Analyst

  • Oct 2012 - Oct 2013

  Complete and validate data sets related to accounts from the moment it is placed in as a request until it is created as an account. Coordinating Back Office teams in order to implement changes correctly.Master Data SME (Subject-matter expert): - Transition leader for Master Data project that reassigned roles and responsibilities for an improved productivity. Managing improvement ideas from Master Data team and presenting them to World Wide in order to be applied. - Organizing team meetings to inform the team about environmental changes, gathering and enhancing improvement ideas for Master Data procedures. Organizing training and shadowing sessions for new team members. Deal with escalations for all EMEA Accounts. (Including MultiByte countries). Timely input to accommodate changes to my team. - Part of Continuous Improvement program, representing Master Data team.Frontline handover to Back Office team:Working with Supervisor and Manager to complete the handover to Back Office team. Show less



CGS (Computer Generated Solutions)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Back Office Employee

  • Feb 2011 - Oct 2012

  Delivered back office services for an American mobile company including: - Processing orders with client or system errors, - Provide feedback regarding system errors and workaround solutions found to IT. - Offering support for complicated customer situations transferred from front office departments, - Provide support for other departments regarding special order. Delivered back office services for an American mobile company including: - Processing orders with client or system errors, - Provide feedback regarding system errors and workaround solutions found to IT. - Offering support for complicated customer situations transferred from front office departments, - Provide support for other departments regarding special order.