Razvan Constantinescu
IT Officer / 1st Level Support at Centralised Raiffeisen International Services & Payments- Claim this Profile
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Bio
Credentials
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Stagiu de pedagogie
National Organization of Romanian Scouts -
Stagiu de prim-ajutor
National Organization of Romanian Scouts
Experience
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Centralised Raiffeisen International Services & Payments
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Romania
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IT System Data Services
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1 - 100 Employee
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IT Officer / 1st Level Support
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Nov 2021 - Present
• Providing 1st level of support, effective dealing with incidents submitted by network units, securing trouble-free daily operation of applications • Testing new applications/interfaces according to the predefined test cases • Monitoring application for units across Europe • Tracking all incidents affecting all services hosted • Providing 1st level of support, effective dealing with incidents submitted by network units, securing trouble-free daily operation of applications • Testing new applications/interfaces according to the predefined test cases • Monitoring application for units across Europe • Tracking all incidents affecting all services hosted
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Rezolv IT
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Romania
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Information Technology & Services
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1 - 100 Employee
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IT Specialist
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Mar 2021 - Nov 2021
• Supporting users to resolve incidents caused by computers / hardware and software • Installation/ configuration / troubleshooting common software • Installation and configuration of various operating systems (Windows, Mac OS) • Configuring and troubleshooting email accounts (POP, IMAP, Exchange) • Support for MS Office 365 and Microsoft Active Directory • Customer troubleshooting (on the phone and on customer’s site) • Supporting users to resolve incidents caused by computers / hardware and software • Installation/ configuration / troubleshooting common software • Installation and configuration of various operating systems (Windows, Mac OS) • Configuring and troubleshooting email accounts (POP, IMAP, Exchange) • Support for MS Office 365 and Microsoft Active Directory • Customer troubleshooting (on the phone and on customer’s site)
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Education
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2017 - 2020
Academia de Studii Economice din București
Facultatea de Ciberntică, Statistică și Informatică Economică, Informatică Economică
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