Experience

CMiC

• Canada
• Software Development
• 300 - 400 Employee

• Product Analyst Team Lead

  • Oct 2021 - Present



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Business Analyst

  • Dec 2019 - May 2022



CMiC

• Canada
• Software Development
• 300 - 400 Employee

• Product Analyst

  • Jan 2016 - Dec 2019

  Establish a buffered link between the technical team and the clients by working closely with both parties on a daily basis Responsible for multiple roles in a relatively small company: • Account Management: -Hold 15+ weekly calls with the senior management of clients to address 30-60 pressing issues per client -Drive clients’ issues through their lifecycles from beginning to resolution, by coordinating programmers and managing clients’ expectations to meet hard deadlines • Product Analysis: -Triage 10-20 in-depth issues per day from clients, and filter them for technical errors, setup issues, and user side mistakes -Prepare 5-10 detailed specifications documents weekly with clients’ inputs to ensure thorough outlines are given to programmers before submitting billable work-orders • Testing/QA: Ensure the functionality of newly programmed monthly patches before releasing them into the production environment, by testing 100+ issues per patch release • Training/Consulting for clients: Go on 1-2 calls per week to train clients, and to provide creative tailor-made solutions to fit the clients' needs • Product Business Analyst: Improve the ERP product by working closely with the technical team and leading the future development of the product • Social Committee Member: Organize monthly and weekly events for the entire team – archery dodge ball, karaoke, board games, soccer, bowling, laser tag and so on Show less



York University

• Canada
• Higher Education
• 700 & Above Employee

• Graduate Teaching Assistant

  • Aug 2014 - Aug 2015

  • Hold office hours, grade exam papers, help students online, invigilate exams, and organize marks sheets • Hold office hours, grade exam papers, help students online, invigilate exams, and organize marks sheets



York University

• Canada
• Higher Education
• 700 & Above Employee

• Supervisor/ Lead Hand/ Stacker

  • Jan 2013 - Apr 2014

  • Responsible for managing Welcome Desk, Circulation Desk, Reserves, Bookdrop, and security for 500 students at a time• Recruited and trained 15 part-timers from a multicultural student base• Resolved patron problems with excellent oral communication and technical management skills• Provided IT and printing troubleshooting support to 6 stations in the library• Organized and ensured regularity for bi-weekly payroll timesheets for staff members

• Study Space Monitor

  • Sep 2009 - Dec 2012



Sun Life

• Financial Services
• 700 & Above Employee

• Financial Advisor

  • Jan 2013 - Dec 2013

  • Solved complex financial problems for clients by analyzing client needs, requirements and expectations • Perform sales of insurance policies and investment instruments using extraordinary communication skills • Prospecting for potential clients via various methods • Solved complex financial problems for clients by analyzing client needs, requirements and expectations • Perform sales of insurance policies and investment instruments using extraordinary communication skills • Prospecting for potential clients via various methods



Multiview

• United States
• Marketing Services
• 400 - 500 Employee

• Account Executive

  • Jan 2013 - Dec 2013

  • Performed outbound Business-to-Business (B2B) calls to targeted companies to sell Online Advertising space • Achieved an average of $450 in sales per day • Engaged with a minimum of 15 senior marketing decision makers (including CMOs and CEOs) of targeted companies using exceptional persuasion and verbal skills • Managed after-sales service for vendors and maintained strong professional relations with current advertisers MultiView is the worlds largest association based media provider generating royalty revenue through Buyers Guides, MultiBriefs and MultiWebs that connect industry relevant suppliers in successful B2B commerce with their target audience. The MultiView culture is one that fosters creativity and requires a strong desire to be successful. Engaging with senior-level executives provides you the ability to develop invaluable business skills and greatly enhance your knowledge in the marketing and advertising world. I was part of a team responsible for exceeding sales targets by generating revenue through digital advertising sales across a vast variety of industries and verticals. Show less



eHR Recruitment

• Bangladesh
• Staffing and Recruiting
• 700 & Above Employee

• Finance/ Marketing Intern

  • May 2011 - Aug 2011

  • Prepared and analyzed quarterly financial reports using statistical data using EXCEL • Created payroll charts from scratch on EXCEL for use by HR and Finance departments • Corresponded with Bangladesh Bank on a daily basis and prepared projected foreign exchange charts on EXCEL • Coordinated with treasury department to produce bi-weekly financial analysis reports for senior management using EXCEL • Edited for monthly financial reports, promotions, and brochures. • Prepared and analyzed quarterly financial reports using statistical data using EXCEL • Created payroll charts from scratch on EXCEL for use by HR and Finance departments • Corresponded with Bangladesh Bank on a daily basis and prepared projected foreign exchange charts on EXCEL • Coordinated with treasury department to produce bi-weekly financial analysis reports for senior management using EXCEL • Edited for monthly financial reports, promotions, and brochures.



Esso

• Oil and Gas
• 700 & Above Employee

• Cashier

  • May 2009 - Jul 2009