Experience

Belkin

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Manager

  • Apr 2012 - Present

   Planning product demand forecast at SKU level for networking products for META region to drive efficiencies.  Optimize forecast accuracy across product category by working closely with relevant teams to maintain demand planning system.  Manage supply/demand trends by analyzing data to drive product at category level to ensure healthy inventory levels. Managing stock-out or overstock risk,  Manage end to end order management process and execute critical activities related to transacting customer purchase orders.  Assure customer PO’s are reviewed and confirmed they abide by contractual agreements set forth by the company. This includes the reviewing of price agreements, customer request dates, delivery schedules, shipping terms, ship to locations, and logistic compliance.  Collaboratively work cross functional with sales operations, regional sales managers, finance, product management, regulatory to develop mitigation plans to minimize obsolescence risk.  Manage Oracle ATP process to ensure proper alignment of supply and demand to ensure appropriate replenishment of plans and inventory management for market.  Build strong relationships with internal & external partners and serve as the partner’s single point of contact for Order Management.  Manage the interface between logistics functions such as transportation, maintenance and warehousing to ensure efficient, timely, and cost-effective support to the partners.  Manage with partners to ensure desired inventory objectives, priorities, and schedules are met so that inventory is aligned with global, regional and local targets. Show less



Bosch India

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Planning & Logistics Supervisor

  • Dec 2010 - Mar 2012

   Monitoring data management to keep accurate product, contract, pricing and invoicing information for after sales automotive market industry.  Working closely with local teams to generate demand forecast to improve operations and reduce cost.  Manage day to day customer & vendor order management.  Planning & supply activities for Outsourced automobile trade products to ensure corrective actions are put in place.  Distribution of material across India based on market demand. Monitoring logistics operations for items directly supplied from factories.  Inventory management at SKU level – ABC analysis for products to ensure that optimal inventory is maintained as per agreed contracts.  Validate monthly supply plan that supports the business forecast considering lead time, safety stock, seasonality and shelf life of products.  Monitoring and assessment of vendor performance to proactively manage the impact of global, regional and local supply issues.  “One stop shop” for managing all vendor data which ensures effective Account Management & Governance. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader, Vendor Managmeent

  • Oct 2005 - Nov 2010

     Manage all vendor management tasks like vendor onboarding, contract management, creation of requisitions, invoice validations, service confirmation, payment runs inclusive of working with external vendors and internal employees.  Successfully completed UAT on SAP – SRM & FI & handled the transition phase for five clients.  New procurement model “Self-billing” was implemented and processed effectively.  Achieved savings of USD half million by identifying discrepancies while validating invoices.  To have SOP – Standard Operating Procedures in place, Operational M&P were created for the entire Procure to pay process.  100% knowledge transfers from the trainings reengineered the existing process and implemented the new process, after which database was rolled out to different regions.  For process standardization and record management, managed ideas and smooth flow of information for the success of a process, dedicated share points and mailboxes for respective Clients were designed and implemented.  Implemented and maintained comprehensive trackers to effectively manage end to end cases, improve performance, and identify trends and best practices. It was designed and implemented across the globe for all the vendors from different regions.  Improved supply chain by maintaining a vendor management information repository to enable the ability to research, interrogate, analyze, trend, create reports and support a comprehensive KPI dashboard. Show less