Raziel Rojas
Customer Success Manager at Expereo | Simplifying Global Networks at Expereo- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Customer Success Manager Certified Professional
GainsightSep, 2023- Nov, 2024
Experience
-
Expereo
-
Netherlands
-
Technology, Information and Internet
-
400 - 500 Employee
-
Customer Success Manager at Expereo | Simplifying Global Networks
-
Dec 2022 - Present
As specialists in global internet connectivity, we enable our customers to take confidence from our intelligent, enterprise grade, global connectivity and seamless customer experience. We continuously innovate to make the internet better for business. With local teams on the ground and our intelligent platform expereoOne, we provide flexibility, control and visibility and are ready to assist you around the clock, supporting your regional growth strategies as you scale up and down in even the most challenging locations. Our accessible expertise will help you navigate the complexity every step of the way as we help to consolidate your connectivity, providing you with total control of your global estate. Show less
-
-
Partner Support Representative | Simplifying Global Networks
-
Dec 2019 - Present
Expereo is the trusted partner of 30% of Fortune 500 companies. For the majority of multinationals in logistics, electronics, technologies, oil and gas, government, manufacturing, and retail – Expereo is the right choice. We take the hassle out of your hands, prevent drop-offs, boost productivity, and allow you to concentrate on what you do best. Get the fastest possible Internet connectivity on a global scale, utilizing Expereo’s ever-expanding network of Cloud Acceleration Hubs. We cater to all locations – whether a pop-up, offshore platform, branch office, or big city headquarters. Show less
-
-
-
AT&T
-
United States
-
Telecommunications
-
700 & Above Employee
-
Technical Support Specialist
-
Apr 2014 - Nov 2019
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance, and support of voice, data, and applications. - Team lead 2016 -Measured team performance and reported metrics to leadership team members. - ICU TEAM (2017) -Managed quality assurance program including internal audits and customer surveys, and developed technical solutions to resolve operational problems. - Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance, and support of voice, data, and applications. - Team lead 2016 -Measured team performance and reported metrics to leadership team members. - ICU TEAM (2017) -Managed quality assurance program including internal audits and customer surveys, and developed technical solutions to resolve operational problems.
-
-
Education
-
2010 - 2015
Miami Dade College
Business Administration and Management, General
Community
