Experience

Azerbaijan Deposit Insurance Fund

• Banking
• 1 - 100 Employee

• Senior Lawyer

  • Apr 2022 - Present

• Lawyer

  • Feb 2021 - Apr 2022

  Main responsibilities:• Organizing and ensuring all measures related to the execution of court decisions that have entered into force.• Responding to inquiries from the Central Bank, Azerbaijan Credit Bureau, Courts and other government agencies, as well as appeals from citizens.• Participate as an authorized representative of the bank in courts, executive departments and other government agencies, to ensure their interests.• Preparation of monthly and quarterly reports and submission toManagement.• Legal response to requests from Finance, Credit and other departments Show less



Azerconnect LLC

• Azerbaijan
• Telecommunications
• 700 & Above Employee

• Customer Experience Specialist

  • Jan 2020 - Feb 2021

  Main responsibilities:• Analyze Azerconnect and partner companies' pre-launch products and offers, review modifications of current products and offers, analyze process, procedures, and their updates, and take necessary actions for avoiding negative affect to Customer Experience.• Check technical implementation of expected changes. To be sure of realizing implementation in accordance with agreement.• Predict and avoid unexpected cases and cases, which lead to mass Customer complaints, implement preventive measures within procedures of company Azerconnect agreed with partner companies etc. Show less

• Social Media Specialist

  • Jul 2018 - Jan 2020

  Main responsibilities:• Responsible for creating and administering content on all social media platforms, such as Facebook, Instagram, Twitter etc.• To monitor site metrics, respond to reader comments, and oversee creative design.• Managing official email address of company. Answering to request, written complaints etc.• Preparation of monthly and quarterly reports and submission to management.

• Contact Centre Agent

  • Apr 2017 - Jul 2018

  Working responsibilities:• To deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services, positive experiences.• To enter customer interaction details in the relevant software to track requests, problems and find the solutions.• Fulfillment of job description in compliance with the process, procedures and instructions.



Bakcell

• Azerbaijan
• Telecommunications
• 200 - 300 Employee

• Customer Services Representative

  • Dec 2014 - Apr 2017

  Main responsibilities: • To deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services, positive experiences. • To enter customer interaction details in the relevant software to track requests, problems and find the solutions. • Fulfillment of job description in compliance with the process, procedures and instructions. Main responsibilities: • To deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services, positive experiences. • To enter customer interaction details in the relevant software to track requests, problems and find the solutions. • Fulfillment of job description in compliance with the process, procedures and instructions.