Experience

iCare Clinic

• Kuwait
• Medical Practices
• 1 - 100 Employee

• Administrator at iCare Clinic

  • Aug 2016 - Present

  · Responding promptly to customer inquiries. · Processing orders, forms, applications, and requests. · Keeping records of customer interactions, transactions, comments, and complaints. · Ensure customer satisfaction and provide professional customer support. · Assisting customer service sta with duties where required. · Strategizing and monitoring the daily activities of customer service operations. Overseeing and assessing customer service sta activities, and providing them with regular performance-related feedback. · Maintained a high level of organization and quality of customer service; managed logistics to ensure the well-being and safety of patients, employees, and delicate equipment. · Oversaw the day-to-day clinic operations, including insurance processes, budgeting, and patient relations. · Recruited, vetted, hired, and trained new sta; educated sta regarding compliance with state regulations, ethics, and corporate policy Show less



Hamel Al Mesk Bilingual

• Kuwait
• Education

• English Teacher

  • Oct 2013 - May 2016

  · Tutored the kidss individually and in small groups. · Maintained safety and security of all youth under care. · Planned and executed activities to promote skills. · Met with parents to resolve educational issues. · Used audio-visual aids as well as technology to deliver the lessons. · Created daily lesson plans as per the nursery district requirements. · Tutored the kidss individually and in small groups. · Maintained safety and security of all youth under care. · Planned and executed activities to promote skills. · Met with parents to resolve educational issues. · Used audio-visual aids as well as technology to deliver the lessons. · Created daily lesson plans as per the nursery district requirements.