Experience

Token of Trust

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Frontend Developer & UX Designer

  • May 2021 - Present

  // Development Experience - Responsible for identifying product bugs caught in testing cycles and escalating them to development team. - Implementing bug fixes and new features using technologies including VueJS, NodeJS, Express, Javascript, HTML, CSS, SWIG. - Responsible for migrating end-user 'Age Verification' workflow to VueJS for client-side rendering to improve speed and stability, thereby improving end-user conversion. - Building new HTML & CSS templates for consistent styling across Vue workflow, implementing UI changes to improve the overall UX for the workflow. - Collaborated with lead front-end developer to build new dashboard for customers to manage verifications using VueJS. // UX Experience - Significantly improved end-user conversion for 'Age Verification' product and reduced customer churn. - Created and implemented our internal process for handling, escalating and tracking the frequency of support tickets that come in from end-users. - Identifying patterns in frequently occurring tickets that can be solved through UX changes, bug fixes and new features and taking solutions from end-to-end. - Working with engineering team to prioritize solutions alongside development requests from other departments based on business interests. - Working with Customer Success team to address issues and suggestions brought up by customers. Show less



Chanl Health

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Frontend Developer & UX Designer

  • Jun 2020 - Aug 2020

  - Worked with product and design team to turn product requirements into technical solutions. - Collaborated with Product Manager and Engineering team to resolve issues and plan and execute sprints through daily stand-ups. - Resolved issues and executed sprints using Agile methodology through daily stand-ups with product and engineering team. - Leveraged UX design principles to design new “Education Resources” section of application for elderly users. - Turned wireframes into user-friendly interfaces using CSS responsive design concepts involving layout and media queries. - Built “Education Resources” section using Angular and TypeScript allowing hospital staff to assign articles to patients. - Improved app scalability and performance by using concepts such as reusable components and asynchronous programming. - Worked with REST APIs, Node and MongoDB to store and retrieve patient account details Collaborated with development team through regular use of Git version control. Show less



Macalester College

• United States
• Higher Education
• 700 & Above Employee

• Consultant

  • Sep 2016 - May 2020

  - Worked at the IT Services Help Desk to provide technical support to students and faculty - Resolved issues related to networks, media equipment, printing and more remotely and in-person - Worked at the IT Services Help Desk to provide technical support to students and faculty - Resolved issues related to networks, media equipment, printing and more remotely and in-person



Quill Security Technology

• Frontend Development & UX Design Intern

  • May 2019 - Dec 2019

  - Improved visibility of data on application dashboard by fixing layout, spacing issues - Made application navigation more user friendly by implementing interaction design concepts such as signifiers - Implemented design changes to dashboard using Javascript, HTML, CSS and Bootstrap - Made dashboard more responsive using layout concepts and media queries in CSS and Bootstrap - Extensively used jQuery and Ajax for dynamic DOM manipulation and rendering - Improved visibility of data on application dashboard by fixing layout, spacing issues - Made application navigation more user friendly by implementing interaction design concepts such as signifiers - Implemented design changes to dashboard using Javascript, HTML, CSS and Bootstrap - Made dashboard more responsive using layout concepts and media queries in CSS and Bootstrap - Extensively used jQuery and Ajax for dynamic DOM manipulation and rendering



Portkey SEO Solutions

• United States
• Advertising Services
• 1 - 100 Employee

• Frontend Development & UX Design Intern

  • May 2018 - Jul 2018

  - Built responsive custom websites for clients using HTML, CSS, Javascript, Bootstrap, jQuery and Ajax - Implemented SEO strategies increasing traffic to client websites by upto 28% in 2 months - Built responsive custom websites for clients using HTML, CSS, Javascript, Bootstrap, jQuery and Ajax - Implemented SEO strategies increasing traffic to client websites by upto 28% in 2 months



IBEX | Global

• Software Development Intern

  • May 2017 - Jun 2017

  Worked with a team on developing a sentiment analysis algorithm using Python and Natural Language Processing (NLP). The algorithm was designed to allow clients (companies) to assess the level of user satisfaction from posts on their social media pages. Worked with a team on developing a sentiment analysis algorithm using Python and Natural Language Processing (NLP). The algorithm was designed to allow clients (companies) to assess the level of user satisfaction from posts on their social media pages.