Experience

WindshieldHUB.com

• United States
• Automotive
• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2023 - Present

  Job Title: Customer Service Representative Company: WindshieldHUB As a Customer Service Representative at WindshieldHUB, my primary responsibility is to provide excellent support and assistance to customers throughout their windshield replacement process. I am the main point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction. Roles and Responsibilities: Assist customers via various communication channels, including phone, email, and live chat. Provide accurate and helpful information regarding windshield replacement services, pricing, and appointment availability. Efficiently manage appointment schedules, coordinating with customers to find suitable dates and times for their windshield replacement. Address customer concerns and resolve any issues that may arise during the windshield replacement process. Maintain a thorough understanding of WindshieldHUB's products, services, and warranty information. Process customer orders accurately and efficiently, ensuring all necessary information is recorded. Educate customers about the importance of windshield maintenance and safety. Collaborate with other departments within WindshieldHUB, such as billing, dispatch, and parts, to ensure effective communication and seamless service delivery. Maintain accurate customer records, order details, and communication logs. Strive to provide exceptional customer service at all times. Stay updated with industry trends, advancements, and competitor activities. Actively seek feedback from customers and take necessary steps to improve their experience and satisfaction. In summary, as a Customer Service Representative at WindshieldHUB, I am dedicated to providing exceptional service, addressing customer needs promptly, and contributing to overall customer satisfaction and loyalty. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Account Manager

  • Dec 2019 - Apr 2023

  Company: Alorica Role: Team Manager and Team Senior of Expert Account: T-Mobile Led and managed a team of customer service representatives to provide high-quality customer service support for T-Mobile account Supervised and coached team members on best practices in customer service, communication skills, and issue resolution Conducted regular performance evaluations, provided feedback, and identified areas for improvement Developed and implemented training programs to improve team members' skills and knowledge Established and maintained effective communication channels with clients and internal stakeholders to ensure smooth operations and customer satisfaction Worked closely with other managers and departments to identify and implement process improvements and streamline operations Maintained accurate records and reports on team performance and customer feedback Handled escalated customer issues and complaints in a professional and timely manner Fostered a positive and supportive work environment that encouraged teamwork, collaboration, and continuous learning Show less



Cornerstone Growth Solutions

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Business Development Specialist

  • Jun 2019 - Dec 2019

  Job Title: Business Development Specialist Company: D'Fulcrum As a Business Development Specialist at D'Fulcrum, I was responsible for driving business growth by generating leads and creating new business opportunities. In this role, I worked closely with the sales and marketing teams to identify potential clients, develop sales strategies, and build strong relationships with customers. My day-to-day responsibilities included conducting market research, analyzing industry trends, and identifying potential areas for business growth. I was also responsible for creating and delivering compelling sales presentations to clients, negotiating contracts, and closing deals. Overall, my experience as a Business Development Specialist at D'Fulcrum has allowed me to develop a strong understanding of the sales and marketing industry, as well as the skills needed to be an effective and successful business development professional. Roles and Responsibilities: Identify and develop new business opportunities through networking, cold calling, and other methods. Conduct research to identify potential prospects and target markets. Build and maintain relationships with new and existing clients. Develop and deliver sales presentations and proposals to potential clients. Collaborate with other teams, such as marketing and product development, to ensure a consistent message and brand image. Meet and exceed sales targets and goals. Provide exceptional customer service to clients and act as a liaison between clients and the company. Stay up-to-date with industry trends and developments, as well as competitor activity. Prepare and submit sales reports, forecasts, and other necessary documentation. Attend industry events and conferences to network and generate new business leads. Show less



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• DART - Supervisor Escalation Support

  • Jun 2017 - Nov 2019

  Company: Sutherland Global Services Account: Amazon Retail \ Kindle Roles and Responsibilities: Escalation Support DART: Handled escalated customer issues and complaints to ensure a high level of customer satisfaction. Worked with cross-functional teams to provide effective solutions and timely resolution. CSR Voice: Provided customer service support over the phone, handling inquiries related to product information, order status, refunds, and returns. Demonstrated excellent communication and problem-solving skills to deliver an exceptional customer experience. Chat Support: Provided customer service support through chat, responding to customer inquiries and resolving issues in a timely and professional manner. Demonstrated excellent writing and multitasking skills to handle multiple chat conversations simultaneously. Skills and Achievements: Demonstrated ability to handle challenging and complex customer issues with empathy, patience, and professionalism. Developed and implemented effective strategies to improve customer satisfaction and reduce escalations. Consistently met or exceeded performance metrics, including quality, productivity, and customer satisfaction scores. Trained and coached new hires to ensure successful onboarding and adherence to company policies and procedures. Overall, as a part of the Amazon Retail account team at Sutherland Global Services, I gained extensive experience in providing excellent customer service support through various channels, including voice and chat. I honed my communication, problem-solving, and multitasking skills, which will be valuable assets in my future roles. Show less



AK Fotohaus \ AKC Corporation

• Graphic Design Specialist

  • Mar 2015 - Sep 2016

  As a Graphic Design Specialist at AKC Corporation / AK Fotohaus, I was responsible for creating visual concepts that communicate ideas that inspire, inform, and captivate customers. I worked closely with the marketing team to design and produce promotional materials that effectively market products and services to the target audience. Key Responsibilities: Designed and developed creative visual concepts for marketing and promotional materials including brochures, flyers, business cards, and social media graphics. Worked with the marketing team to understand business needs and developed creative briefs for each project. Produced high-quality visual designs that effectively communicated the message and goals of the project. Collaborated with internal teams and external vendors to ensure consistency in brand messaging and design across all platforms. Maintained up-to-date knowledge of industry trends, new software, and design techniques to continually improve design output. Completed projects on-time and within budget. Contributed to the development of the brand identity and ensured it was consistent across all materials. Skills Required: Proficiency in Adobe Creative Suite (Photoshop, Illustrator, and InDesign). Understanding of design principles such as color theory, typography, and layout. Strong attention to detail and the ability to multitask. Excellent communication and collaboration skills. Strong time management and organizational skills. Show less