Logistic Executive

• Jun 2023 - Present

Co-Founder

• Apr 2022 - Present

- Last Mile Transportation - Sourcing, Networking and Contract Negotiations - Hiring, Training and People Management - Resource Planning - Operations Management - Business Management - Last Mile Transportation - Sourcing, Networking and Contract Negotiations - Hiring, Training and People Management - Resource Planning - Operations Management - Business Management

Customer Success

• Jun 2022 - Mar 2023

- Quick Commerce & E-Commerce - Operations Management - Customer Success - Security & Loss Prevention - Process Improvement - Quick Commerce & E-Commerce - Operations Management - Customer Success - Security & Loss Prevention - Process Improvement

Operations Executive

• Feb 2022 - Apr 2022

Talent Searched to join DSC as an Operation Executive for Texas Instruments Asia PDC at 81 Alps Avenue. Key Focus: • Operations Management • People Management • Change Management • Process Improvement • Resource Planning Talent Searched to join DSC as an Operation Executive for Texas Instruments Asia PDC at 81 Alps Avenue. Key Focus: • Operations Management • People Management • Change Management • Process Improvement • Resource Planning

Operations Specialist

• May 2021 - Feb 2022

Headhunted in late April 2021 to join a newly growing start up as an Operations Specialist within the 3PL E-Commerce Enabler Industry. Reported to General Manager while working closely with Operations Manager in work such as: • In charge of coordinating day-to-day logistic operations while managing a team of approx 20 headcount in a 20,000 sq ft warehouse • Daily management of operational duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external stakeholders. • Ability to create and prepare reports, propose plans and supervise implementations for remedial / improvement based on analysis of findings • Developed SOPs, documentations/processes to bridge operational gaps • Investigate and rectify any Customers Complaints pertaining to Operational Issues. • Source and procure non-inventory equipment for Operations usage in the warehouse. • Collaborate with upper management and other departments for Ad-hoc Projects and/or Urgent Tasking • Exposure on the fulfillment requirements of the different marketplaces, not limited to Shopee, Lazada and even Brand.coms • Incubated on the new Fulfillment Partner Network (FPN) project where I assist to set - up and develop B2C operational processes and SOP for traditional B2B logistic companies for IStore ISend Warehouse Partners. • Ensure smooth and efficient fulfillment of shipments between client-3PL vendor and/or client-customers • Interview candidates for warehouse roles and conduct VIP visits to the warehouse • Lead monthly, pre peak and post peak mortem KPI meetings with 3PL vendors to ensure SLA goals are met via joint preparations and coordination • Primary POC for client contributing to 70% of monthly total revenue while improving last mile SLA for the client’s parcels performance by 14% Show less

Operations Team Leader (Process Assistant)

• Jun 2016 - Apr 2021

- Manage 100 associates daily to perform warehouse operations. - Daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers - Providing vacation coverage for Area Managers - Providing policy follow-up, attendance tracking and enforcing discipline - Tracking and reporting of labor hours - Assisting the floor as an associate resource, training associates and verifying SOP compliance - Ensuring successful area performance, through tracking, reporting and feedback of associate performance - Participating in Operational Excellence initiatives - Identifying and addressing safety hazards within the work area. - Manages Inventory Department and New Project Implementation. - Primary POC for Internal 5S projects - Tertiary POC for Workplace Safety Achievement / Contributions: - Achieved a Perfect Delivery Rate of 99.1% at a cost of less than SGD $7 per delivery. - Encouraged, motivate and managed associates to fulfill sudden high demand of customer orders with low manpower attendance of 56 associates on a Friday evening. Sudden hike demands were due to panic buying from customers due to Singapore DORSCON level being raised abruptly from Yellow to Orange. - Part of Amazon Safety Promotional Committee (ASPC). Expose to lead safety meetings across sites and implementation of safety culture within Amazon Singapore through safety events - planned and led by ASPC. - Safety Champion for Singapore PrimeNow Fulfillment Centre. Involved in incident reporting, and reviewing of precautionary measure taken after any post-incident. Enforcing discipline among associates in USG1 to follow safety measures & company rules. - Spearheaded and launched a Safety Slogan cum Poster Competition in Amazon Singapore to encourage and influence Amazon Employees to be more proactive in participating and adopting safety measures - which led to a 30% decrease in safety incidents in Q1 of 2020. Show less