Rayyana Asman
Technical Support Engineer at Bitlink Company Limited- Claim this Profile
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English Professional working proficiency
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Kiswahili Native or bilingual proficiency
Topline Score
Bio
Carolyne Kinuthia
Rayyana was an absolute delight to work with. She was cool, calm and collected under the immense pressure she was working under. She is sharp and quick-witted. She is that great supportive teammate during times of crises and is patient with each and every person regardless of their learning abilities. As a Team Leader she is organised, kind and approachable. I would highly recommend Rayyana especially as a leader of a team.
Rakki Ali
This is a young iCT talented individual that is always yearning to WIN With great iCT passion, Rayyana commands a lot of confidence in her work. She has enormous potential for growth in iCT Very dedicated peronality
Carolyne Kinuthia
Rayyana was an absolute delight to work with. She was cool, calm and collected under the immense pressure she was working under. She is sharp and quick-witted. She is that great supportive teammate during times of crises and is patient with each and every person regardless of their learning abilities. As a Team Leader she is organised, kind and approachable. I would highly recommend Rayyana especially as a leader of a team.
Rakki Ali
This is a young iCT talented individual that is always yearning to WIN With great iCT passion, Rayyana commands a lot of confidence in her work. She has enormous potential for growth in iCT Very dedicated peronality
Carolyne Kinuthia
Rayyana was an absolute delight to work with. She was cool, calm and collected under the immense pressure she was working under. She is sharp and quick-witted. She is that great supportive teammate during times of crises and is patient with each and every person regardless of their learning abilities. As a Team Leader she is organised, kind and approachable. I would highly recommend Rayyana especially as a leader of a team.
Rakki Ali
This is a young iCT talented individual that is always yearning to WIN With great iCT passion, Rayyana commands a lot of confidence in her work. She has enormous potential for growth in iCT Very dedicated peronality
Carolyne Kinuthia
Rayyana was an absolute delight to work with. She was cool, calm and collected under the immense pressure she was working under. She is sharp and quick-witted. She is that great supportive teammate during times of crises and is patient with each and every person regardless of their learning abilities. As a Team Leader she is organised, kind and approachable. I would highly recommend Rayyana especially as a leader of a team.
Rakki Ali
This is a young iCT talented individual that is always yearning to WIN With great iCT passion, Rayyana commands a lot of confidence in her work. She has enormous potential for growth in iCT Very dedicated peronality
Experience
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Bitlink Company Limited
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Kenya
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Information Technology & Services
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1 - 100 Employee
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Technical Support Engineer
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Sep 2016 - Present
Core responsibilities handled in this department include the following; • Monitoring and troubleshooting networks to ensure high instances of up-time is achieved. • Building strong bonds with the clients. • Report writing and Documentation. • Installing, upgrading and monitoring of software and hardware components. • Maintaining the essentials such as operating systems, business applications, security tools, servers, emails, PCs, local and wide area networks. • Routine technical assistance to all clients either via site visit, phone call or remote access. • Integrating new systems into the organization and conducting training to enable users adapt to the new systems. • Managing the Ticketing System and ensuring each support case opened is resolved on time. • Ensuring critical data is backed up. Show less
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Adcare
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India
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Movies, Videos, and Sound
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1 - 100 Employee
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Technical Support Engineer
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May 2013 - Jun 2016
Core responsibilities handled in this department include the following; • Monitoring networks to ensure high instances of up-time is achieved. • Building strong bonds with the clients. • Scheduling and Assigning Job Tasks to Field Engineers. • Report writing and Documentation. • Installing and upgrading software and hardware components. • Maintaining the essentials such as operating systems, business applications, security tools, servers, emails, PCs, local and wide area networks. • Routine technical assistance to all clients either via site visit, phone call or remote access. • Integrating new systems into the organization and conducting training to enable users adapt to the new systems. • Supporting a multi-site IT infrastructure across East Africa. Show less
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Education
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2009 - 2013
United States International University
Bachelor of Science - BS, Information Systems and Technology
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