Rayyana Asman

Technical Support Engineer at Bitlink Company Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Kenya, KE
Languages
  • English Professional working proficiency
  • Kiswahili Native or bilingual proficiency

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Carolyne Kinuthia

Rayyana was an absolute delight to work with. She was cool, calm and collected under the immense pressure she was working under. She is sharp and quick-witted. She is that great supportive teammate during times of crises and is patient with each and every person regardless of their learning abilities. As a Team Leader she is organised, kind and approachable. I would highly recommend Rayyana especially as a leader of a team.

Rakki Ali

This is a young iCT talented individual that is always yearning to WIN With great iCT passion, Rayyana commands a lot of confidence in her work. She has enormous potential for growth in iCT Very dedicated peronality

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Experience

    • Kenya
    • Information Technology & Services
    • 1 - 100 Employee
    • Technical Support Engineer
      • Sep 2016 - Present

      Core responsibilities handled in this department include the following; • Monitoring and troubleshooting networks to ensure high instances of up-time is achieved. • Building strong bonds with the clients. • Report writing and Documentation. • Installing, upgrading and monitoring of software and hardware components. • Maintaining the essentials such as operating systems, business applications, security tools, servers, emails, PCs, local and wide area networks. • Routine technical assistance to all clients either via site visit, phone call or remote access. • Integrating new systems into the organization and conducting training to enable users adapt to the new systems. • Managing the Ticketing System and ensuring each support case opened is resolved on time. • Ensuring critical data is backed up. Show less

    • India
    • Movies, Videos, and Sound
    • 1 - 100 Employee
    • Technical Support Engineer
      • May 2013 - Jun 2016

      Core responsibilities handled in this department include the following; • Monitoring networks to ensure high instances of up-time is achieved. • Building strong bonds with the clients. • Scheduling and Assigning Job Tasks to Field Engineers. • Report writing and Documentation. • Installing and upgrading software and hardware components. • Maintaining the essentials such as operating systems, business applications, security tools, servers, emails, PCs, local and wide area networks. • Routine technical assistance to all clients either via site visit, phone call or remote access. • Integrating new systems into the organization and conducting training to enable users adapt to the new systems. • Supporting a multi-site IT infrastructure across East Africa. Show less

Education

  • United States International University
    Bachelor of Science - BS, Information Systems and Technology
    2009 - 2013

Community

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