Experience

National Geographic Learning ELT

• United States
• Book Publishing
• 100 - 200 Employee

• Operations Specialist

  • Nov 2021 - Present



STARK

• United States
• Retail Furniture and Home Furnishings
• 300 - 400 Employee

• Sales Support Technician

  • Jan 2019 - Oct 2020

  • Supported up to 4 account managers by handling order processing, expediting, payment processing, and invoicing • Assisted sales team with troubleshooting orders • Assisted with client follow up • Supported up to 4 account managers by handling order processing, expediting, payment processing, and invoicing • Assisted sales team with troubleshooting orders • Assisted with client follow up



Webster and Company

• Customer Service and Support

  • Feb 2018 - Jan 2019

  • Utilized IMPACT, a database, to file, organize and compile orders, and prepare and track shipments• Collaborated with sales team to create, process and submit orders• Provided quality assurance by resolving issues between clients and vendors from production to delivery

• Fabric Samples Librarian

  • Oct 2017 - Jan 2019

  • Processed sample request and special orders for distribution to clients• Organized and managed swatch sample library consisting of over 20 lines and integrated new lines into library



Entrepreneur Innovation Center at FSU

• United States
• Education Administration Programs
• 1 - 100 Employee

• Operations Staff

  • Jan 2017 - Feb 2018

  • Conducted and analyzed market research to support growth of local entrepreneurs • Assisted in recruiting efforts by leading tours and marketing to prospective new members • Conducted and analyzed market research to support growth of local entrepreneurs • Assisted in recruiting efforts by leading tours and marketing to prospective new members



Framingham State University Center for Achademic Success and Achievement

• Framingham, MA

• Language Tutor: Mandarin Chinese

  • Sep 2015 - May 2017

  • Facilitated student language acquisition of Mandarin Chinese in written and oral communication • Conducted individual and group learning sessions to enhance language learning and retention • Facilitated student language acquisition of Mandarin Chinese in written and oral communication • Conducted individual and group learning sessions to enhance language learning and retention