Experience

Advantage Communications Group

• United States
• Telecommunications
• 100 - 200 Employee

• Project Manager

  • Jun 2022 - Present

• Project Coordinator - Implementation

  • May 2021 - Jun 2022

  - Communicate with customer's point of contact regarding project status, conflicts and any implementation constraints.- Interface directly with CLECs, Agents, Telecom and IT Vendors as well as Managed Service Providers to ensure the requested network services are delivered, installed and tested as needed.- Simultaneously support multiple orders and product installations.



Nitel

• United States
• Telecommunications
• 200 - 300 Employee

• Client Project Manager

  • Aug 2018 - Nov 2020

  - Responsible for project scope, schedule, and cost control.- Ensured successful and timely installations.- Managed project level activities which include but is not limited to critical path monitoring/alignment, procurement, resource loading/forecasting/conflict resolution and critical path risk identification/mitigation.- Coordinated MPLS, Ethernet Services, Fiber Builds, Internet, etc. - Responsible for project scope, schedule, and cost control.- Ensured successful and timely installations.- Managed project level activities which include but is not limited to critical path monitoring/alignment, procurement, resource loading/forecasting/conflict resolution and critical path risk identification/mitigation.- Coordinated MPLS, Ethernet Services, Fiber Builds, Internet, etc.



GTT

• United States
• Telecommunications
• 700 & Above Employee

• Project Manager

  • Apr 2017 - Aug 2018

  - Ordered placement of Ethernet, T1, DS3, TDM and ATM circuits including, but not limited to long haul facilities, entrance facilities and local loops.- Interfaced directly with vendor(s) to ensure timely and accurate completion of new installations including resolution of design issues and vendor delays.- Reported implementation activity status to the customer in an accurate and timely manner. - Ordered placement of Ethernet, T1, DS3, TDM and ATM circuits including, but not limited to long haul facilities, entrance facilities and local loops.- Interfaced directly with vendor(s) to ensure timely and accurate completion of new installations including resolution of design issues and vendor delays.- Reported implementation activity status to the customer in an accurate and timely manner.



Shire

• Japan
• Biotechnology Research
• 700 & Above Employee

• IT Specialist (Contractor TekSystems)

  • Jan 2016 - Nov 2016

  - Primary function was to provision telecom/network circuits.- Troubleshot issues relating to circuits and internal network.- Maintained circuit and expense management database. - Primary function was to provision telecom/network circuits.- Troubleshot issues relating to circuits and internal network.- Maintained circuit and expense management database.



Lockheed Martin

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• NETWORK CONTROLLER/OPERATOR LEAD

  • May 2012 - Sep 2015

  - Provided functional guidance, supervision, technical support, training and quality assurance/quality control to associate personnel.- Interfaced with Government counterparts within DISA (Defense Information Systems Agency) CONUS and OCONUS, as well as other Lockheed Martin and subcontractor team members supporting the DISA GSM-O (Global Systems Managment Operations) program.- Performed pro-active monitoring of network elements alarms and alerts to identify those components/elements that may lead to or already are causing network degradation or failure.



URS Corporation, An AECOM Company

• United States
• Civil Engineering
• 700 & Above Employee

• SR. TELECOMMUNICATIONS ANALYST

  • Aug 2010 - Mar 2012

  - Member of the network team that supported the DoD (Department of Defense) Base Realignment And Closure (BRAC) program who’s primary customers were Army, Navy, Marines, Air Force and, Coast Guard.- Primary duties involved reviewing, validating, developing and processing of Department of Defense telecommunications requirements from the Defense Information Systems Agency (DISA) Direct Order Entry (DDOE)/Telecommunications Service Request (TSR) to the final Telecommunications Service Order (TSO).- Analyzed customer service requests and provided technical solutions or recommendations for voice, data, video, and wireless circuits.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• NETWORK CIRCUIT PROVISIONER

  • May 2006 - Jun 2010

  - Analyzed, routed and slotted transport facilities and circuit requirements for optical circuits such as OC192, OC48, OC3, OC12, STS3/1 and associated levels of bandwidth.- Direct point of contact for transport and circuit issues and was responsible for troubleshooting and resolving all failures and fallout.- Accountable for making decisions on effective use of the network transport and ensures facility and circuit orders are built, processed and completed accurately through various support systems.

• NETWORK SERVICES MANAGER

  • Jul 2003 - May 2006

  - Managed private line provisioning by testing and troubleshooting point-to-point data circuits for internal and external business customers.- Provided team leadership, training and coaching to peers and other internal work groups on operational procedures of new SBCLD products and services.- Managed telecommunications contract renewals, rollovers and cancellations.

• TECHNICAL SUPPORT ENGINEER II

  • Jan 2000 - Jun 2003

  - Provided 7x24 network support, within a call center environment, by assisting in configuring, troubleshooting, and monitoring Cisco or Nortel routers and switches.- Trained customers on how to properly design and support multivendor LAN/WAN hardware within their network infrastructure.- Engaged Cisco, Nortel, and Fore/Marconi for parts replacement or technical support as needed.



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• WAN ANALYST

  • Mar 1998 - Jan 2000

  - Managed Wide Area Network projects within Aon and its’ subsidiaries.- Coordinated provisioning and installation of circuit upgrades. - Configured, installed and troubleshot Cisco routers and AT&T Paradyne CSU/DSU. - Managed Wide Area Network projects within Aon and its’ subsidiaries.- Coordinated provisioning and installation of circuit upgrades. - Configured, installed and troubleshot Cisco routers and AT&T Paradyne CSU/DSU.