Experience

DuPont Water Solutions

• United States
• Environmental Services
• 200 - 300 Employee

• General Operator

  • Oct 2022 - Present



Sauer Brands, Inc.

• United States
• Food Production
• 100 - 200 Employee

• Retail Customer Service Representative

  • Feb 2022 - Oct 2022

  Order managementReceive and process orders from customers and broker by phone, email, fax transmission, and EDI.Cross functionality with transportation, finance, manufacturing operations, and field sales departments to ensure timely and accurate execution of orders.Review customer invoices prior to submitting.Maintain customer pricing and promotion recordsReceive process inbound consumer inquiries by phone, email, and website, and assist in resolving open customer issues. Order managementReceive and process orders from customers and broker by phone, email, fax transmission, and EDI.Cross functionality with transportation, finance, manufacturing operations, and field sales departments to ensure timely and accurate execution of orders.Review customer invoices prior to submitting.Maintain customer pricing and promotion recordsReceive process inbound consumer inquiries by phone, email, and website, and assist in resolving open customer issues.



CarMax

• Honduras
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Relations Analyast

  • Nov 2021 - Feb 2022



Dover Food Retail

• United States
• Retail
• 100 - 200 Employee

• Inside Sales Account Representative

  • Mar 2019 - Nov 2020

  Responsible for entering sales orders from outside sales. Distribute sales acknowledgements to sales team for review.Acts as liaison between customers and outside sales to facilitate order fulfillment. Responsible for product and process knowledge to support execution of all duties. Analyze and resolve common and/or routine inquires to ensure customer satisfaction. Responsible for entering sales orders from outside sales. Distribute sales acknowledgements to sales team for review.Acts as liaison between customers and outside sales to facilitate order fulfillment. Responsible for product and process knowledge to support execution of all duties. Analyze and resolve common and/or routine inquires to ensure customer satisfaction.



Alfa Laval

• Sweden
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Inside Sales Coordinator

  • Sep 2015 - Mar 2019

  Propose additional service options to clients to capitalize on upsell opportunities.Document customer habits and preferences and recommend product and service updates to management.Create sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.Support key promotions by contacting established and potential customers to discuss offerings.Evaluate customers' potential needs to make appropriate recommendations.

• Capital Order Administrator

  • Sep 2005 - Sep 2015

  Track and trace orders at customer's request for ETA and delays. Ensure proper routing of escalations to the correct departments.Proactive order follow-up based on local reports frequent contact with customers and sales representatives.Manage orders in a global environment.Frequent contact with customers and sales representatives.Respond quickly to customer concerns and complaints, typically within 24 hoursWrote and updated technical manuals on mechanical testing procedures for use in engineer training. Monitor multiple databases to keep track of all company inventory