Christian Raymond

NOC Team Lead at Blueline Telecom
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Contact Information
us****@****om
(386) 825-5501
Location
Sanford, Florida, United States, US

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Experience

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • NOC Team Lead
      • Dec 2022 - Present

      Lake Mary, Florida, United States Taking care of clients with White Glove support in the Network Operations Center. Troubleshooting QoS Edge devices, ISP circuits, VoIP phone services, and more. Leading other Technicians and growing them to be future Telecom Leaders as well. Work with multiple carriers in the Telecom Industry to resolve outages and issues for clients. Program network equipment, IP Phones, Wifi networks, Internet Routers, Firewalls, and more. Create training documents for two company divisions… Show more Taking care of clients with White Glove support in the Network Operations Center. Troubleshooting QoS Edge devices, ISP circuits, VoIP phone services, and more. Leading other Technicians and growing them to be future Telecom Leaders as well. Work with multiple carriers in the Telecom Industry to resolve outages and issues for clients. Program network equipment, IP Phones, Wifi networks, Internet Routers, Firewalls, and more. Create training documents for two company divisions (Field Services and Network Operations) and train employees in positions. Continue to update documents and further my own training and those of my peers. Assist in Sales Engineering Calls with clients to find the right equipment and provide demos of services. Work in multiple management platforms like Unifi Ui, Zoho Site 24x7, InControl2, NetCloud, Wealth CRM, NetSapien Cloud platform, and Asterisk Cloud platform.

    • IT Support Specialist II
      • Jun 2022 - Present

      Lake Mary, Florida, United States Taking care of clients with White Glove support in the Network Operations Center. Troubleshooting QoS Edge devices, ISP circuits, VoIP phone services, and more.

    • Sr. Field Service Specialist
      • Nov 2020 - Sep 2022

      Sanford, Florida, United States Helping business with voice and data solutions utilizing a white glove approach to service delivery and taking care of our clients. White Glove Install, QBR, Upsell, Consulting

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Solutions Specialist
      • Jan 2020 - Nov 2020

      United States TrueChoice represents more than 190 providers of voice, data, connectivity, IT, and cloud services; therefore, we have the ability to provide the solution that best fits your technology needs. We pride ourselves on exceptional service before, during, and long after the sale. TrueChoice is a "customer-centric", vendor agnostic organization. Regardless of the size of your company, we'll act as an extension of your staff, meeting all of your technology needs - allowing you to focus on your… Show more TrueChoice represents more than 190 providers of voice, data, connectivity, IT, and cloud services; therefore, we have the ability to provide the solution that best fits your technology needs. We pride ourselves on exceptional service before, during, and long after the sale. TrueChoice is a "customer-centric", vendor agnostic organization. Regardless of the size of your company, we'll act as an extension of your staff, meeting all of your technology needs - allowing you to focus on your business. Show less

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Sr. Implementation Manager
      • Jun 2019 - Jan 2020

      Remote Manage implementations of client solutions from order acceptance through installation, assist with client support when needed, build networking platforms for company, data entry into CRM, research and implement new strategies and solutions.

    • Account Manager
      • Apr 2019 - Jun 2019

      Remote

    • United States
    • Retail
    • 700 & Above Employee
    • Receiver
      • Feb 2018 - Mar 2019

      Fort Pierce, Florida Area

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Telecommunications Engineer
      • Aug 2017 - Jan 2018

    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Lead Telecommunications Engineer
      • Jul 2014 - Aug 2017

Education

  • St. Lucie West Centennial High School
    High School Diploma, Navy/Marine Corps JROTC/ROTC
    2008 - 2012

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