Experience

Bank of America Business

• United States
• Financial Services
• 200 - 300 Employee

• Data Analyst / Claims Investigator

  • May 2020 - Aug 2022

  Remote 100% Remote postition Analyzed and Identified different types of relevant customer data. Once KYC is verified, I would use all data sources to identify patterns or irregularities, to support the acceptance or denial of a claim. Once the claim was completed, the data was compiled and cleaned of errors, then re-entered into Sales force and sharepoint.



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• Enumerator

  • Mar 2020 - Aug 2022

  Washington DC-Baltimore Area Served as the front line for obtaining accurate census data to establish federal funding and aid fair representation Conducted data collection in person, over the phone or video/teleconference and imputing data in to US Census systems.



Miles IT

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Hardware Software Technician

  • Jan 2018 - Jan 2020

  Washington DC-Baltimore Area Location (On Call) - Traveled to various locations within the Washington D.C Metro Area. Coordinated and collaborated with remote technicians and clients. The client list RA included doctors, lawyers, marketing, sales..... Prioritized the diagnoses, troubleshooting and repair/replacement of servers, switches, desktops, laptops, printers and cabling in windows environment Imaged/re-imaged local pc's (windows 7 and 10) and performed software installations and upgrades



ICMA-RC

• United States
• Financial Services
• 200 - 300 Employee

• Lead HP Hardware Technician

  • Nov 2011 - Jun 2016

  Washington, District of Columbia, United States Responsible for all desktop/laptop hardware repairs for the organization. Managed and trained of a team of three first level support technicians Coordinated with the procurement, asset management staff to order and replace HP parts. Documented and developed hardware policies and procedures to satisfy SLA's. Read and researched specifications such as blueprints, charts, or schematics, to determine part numbers or device locations . Leveraged hand tools to repair laptop or… Show more Responsible for all desktop/laptop hardware repairs for the organization. Managed and trained of a team of three first level support technicians Coordinated with the procurement, asset management staff to order and replace HP parts. Documented and developed hardware policies and procedures to satisfy SLA's. Read and researched specifications such as blueprints, charts, or schematics, to determine part numbers or device locations . Leveraged hand tools to repair laptop or desktop units according to requirements. Disassembled machines to examine parts for wear and tear or defects.

• PC/LAN Technician II

  • Jun 2008 - Nov 2011

  Remote Initially as first level support then promoted to second level help-desk support for a financial retirement non-profit organization with approx. 5,000 local and remote users. Resolved all information technology issues, that came into call center via phone, email, walk-in or remedy/service now ticketing system. Resolved 80% of tickets and smoothly escalated advanced issues with detailed information about findings and corrective attempts. Used all available documentation… Show more Initially as first level support then promoted to second level help-desk support for a financial retirement non-profit organization with approx. 5,000 local and remote users. Resolved all information technology issues, that came into call center via phone, email, walk-in or remedy/service now ticketing system. Resolved 80% of tickets and smoothly escalated advanced issues with detailed information about findings and corrective attempts. Used all available documentation, known best practices to diagnose, troubleshoot, and resolve customer issues within SLA. a) OS's - Windows 7/8, Linux and MAC b) Network and VPN c) apps - Ms office, adobe, CIS Created new documentation if none was available or outdated Set up new user accounts via active directory, including configuring security settings and access permissions at the individual and group level.



United States Department of Defense

• United States
• Armed Forces
• 700 & Above Employee

• Lan Admin

  • Mar 2003 - Mar 2008

  This was top secret level position supporting military VIP's within multiple Washington D.C 2 Field offices located in Northern Va and the Pentagon Provided network, desktop and windows server administration for both Classified and Unclassified systems Performed installation, maintenance, repair, and replacement for all networks, servers, workstations, routers/switches, printers and copiers, and cabling Provided support for telecommunications to include PSTN, ISDN, Cell… Show more This was top secret level position supporting military VIP's within multiple Washington D.C 2 Field offices located in Northern Va and the Pentagon Provided network, desktop and windows server administration for both Classified and Unclassified systems Performed installation, maintenance, repair, and replacement for all networks, servers, workstations, routers/switches, printers and copiers, and cabling Provided support for telecommunications to include PSTN, ISDN, Cell phone, and STE3 secure phones Provided support for video teleconference suite and PolyCom desktop systems Tracked and remedied all information technology issues via ticketing system Jan 2023 Jan 2001 End user training was created and provided for Directors and General Officers Other duties assigned were configuration management, asset management, information assurance, and website maintenance Projects completed - the coordination of two office moves within the Pentagon and an office re-designed office floor plans identifying LAN connections and video￾conference setups. Show less