Raymond Shaw
EHR Application Support and Development for TIER at Foundations Recovery Network- Claim this Profile
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Shawn Manis
I dont think you've met a kinder, friendlier, or more honest employee than Ray Shaw. He also happens to be hardworking, inquisitive, and a self-starter. Ray will go the extra mile before you even know he's running the race. He takes direction well, but you can also expect him to test out new ideas and designs, to think a few steps ahead of the next request, and all of it for the betterment of the business. Ray is a wonderful communicator, capable of translating IT-speak into laymen terms for the average end user. He is a good listener, very patient, eagerly absorbs whatever the speaker is saying so he can use the information to process and formulate a relative and genuine reply instead of the, sadly common, generic response of looking into it. You can expect Ray to learn quickly, to seek multiple angles and avenues of information as-to take advantage of the world's experience with these tools. Ray is also a very thoughtful developer, putting himself in the shoes of those requesting his services. He will step back and think about how a product he's building is used by the business and the person, but also how it may be seen from a customer perspective. That kind of thoughtfulness is rare in a developer, but Ray most certainly carries that trait in spades. Ray has done just about everything there is in IT, and he'll be the first to say there is always more to learn, but that's just proof of his humble nature, and his willingness to increase his knowledge and experiences. Any and all organizations looking for a reliable, intelligent, trustworthy, and hardworking employee needn't look further than Raymond Shaw.
Eric Lester
I worked with Ray at Foundations Recovery Network for just over a year. Ray is always happy to help in any way he can and is never afraid of a technical challenge. He is a clear communicator and quick learner. There were several times Ray was asked to take on a new responsibility or technology and he quickly became an expert who could implement, support, and document. Whenever someone said "Ray is handling that," everyone else could have confidence that it would get done and done on time.
Shawn Manis
I dont think you've met a kinder, friendlier, or more honest employee than Ray Shaw. He also happens to be hardworking, inquisitive, and a self-starter. Ray will go the extra mile before you even know he's running the race. He takes direction well, but you can also expect him to test out new ideas and designs, to think a few steps ahead of the next request, and all of it for the betterment of the business. Ray is a wonderful communicator, capable of translating IT-speak into laymen terms for the average end user. He is a good listener, very patient, eagerly absorbs whatever the speaker is saying so he can use the information to process and formulate a relative and genuine reply instead of the, sadly common, generic response of looking into it. You can expect Ray to learn quickly, to seek multiple angles and avenues of information as-to take advantage of the world's experience with these tools. Ray is also a very thoughtful developer, putting himself in the shoes of those requesting his services. He will step back and think about how a product he's building is used by the business and the person, but also how it may be seen from a customer perspective. That kind of thoughtfulness is rare in a developer, but Ray most certainly carries that trait in spades. Ray has done just about everything there is in IT, and he'll be the first to say there is always more to learn, but that's just proof of his humble nature, and his willingness to increase his knowledge and experiences. Any and all organizations looking for a reliable, intelligent, trustworthy, and hardworking employee needn't look further than Raymond Shaw.
Eric Lester
I worked with Ray at Foundations Recovery Network for just over a year. Ray is always happy to help in any way he can and is never afraid of a technical challenge. He is a clear communicator and quick learner. There were several times Ray was asked to take on a new responsibility or technology and he quickly became an expert who could implement, support, and document. Whenever someone said "Ray is handling that," everyone else could have confidence that it would get done and done on time.
Shawn Manis
I dont think you've met a kinder, friendlier, or more honest employee than Ray Shaw. He also happens to be hardworking, inquisitive, and a self-starter. Ray will go the extra mile before you even know he's running the race. He takes direction well, but you can also expect him to test out new ideas and designs, to think a few steps ahead of the next request, and all of it for the betterment of the business. Ray is a wonderful communicator, capable of translating IT-speak into laymen terms for the average end user. He is a good listener, very patient, eagerly absorbs whatever the speaker is saying so he can use the information to process and formulate a relative and genuine reply instead of the, sadly common, generic response of looking into it. You can expect Ray to learn quickly, to seek multiple angles and avenues of information as-to take advantage of the world's experience with these tools. Ray is also a very thoughtful developer, putting himself in the shoes of those requesting his services. He will step back and think about how a product he's building is used by the business and the person, but also how it may be seen from a customer perspective. That kind of thoughtfulness is rare in a developer, but Ray most certainly carries that trait in spades. Ray has done just about everything there is in IT, and he'll be the first to say there is always more to learn, but that's just proof of his humble nature, and his willingness to increase his knowledge and experiences. Any and all organizations looking for a reliable, intelligent, trustworthy, and hardworking employee needn't look further than Raymond Shaw.
Eric Lester
I worked with Ray at Foundations Recovery Network for just over a year. Ray is always happy to help in any way he can and is never afraid of a technical challenge. He is a clear communicator and quick learner. There were several times Ray was asked to take on a new responsibility or technology and he quickly became an expert who could implement, support, and document. Whenever someone said "Ray is handling that," everyone else could have confidence that it would get done and done on time.
Shawn Manis
I dont think you've met a kinder, friendlier, or more honest employee than Ray Shaw. He also happens to be hardworking, inquisitive, and a self-starter. Ray will go the extra mile before you even know he's running the race. He takes direction well, but you can also expect him to test out new ideas and designs, to think a few steps ahead of the next request, and all of it for the betterment of the business. Ray is a wonderful communicator, capable of translating IT-speak into laymen terms for the average end user. He is a good listener, very patient, eagerly absorbs whatever the speaker is saying so he can use the information to process and formulate a relative and genuine reply instead of the, sadly common, generic response of looking into it. You can expect Ray to learn quickly, to seek multiple angles and avenues of information as-to take advantage of the world's experience with these tools. Ray is also a very thoughtful developer, putting himself in the shoes of those requesting his services. He will step back and think about how a product he's building is used by the business and the person, but also how it may be seen from a customer perspective. That kind of thoughtfulness is rare in a developer, but Ray most certainly carries that trait in spades. Ray has done just about everything there is in IT, and he'll be the first to say there is always more to learn, but that's just proof of his humble nature, and his willingness to increase his knowledge and experiences. Any and all organizations looking for a reliable, intelligent, trustworthy, and hardworking employee needn't look further than Raymond Shaw.
Eric Lester
I worked with Ray at Foundations Recovery Network for just over a year. Ray is always happy to help in any way he can and is never afraid of a technical challenge. He is a clear communicator and quick learner. There were several times Ray was asked to take on a new responsibility or technology and he quickly became an expert who could implement, support, and document. Whenever someone said "Ray is handling that," everyone else could have confidence that it would get done and done on time.
Credentials
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ITIL V3 Foundations
-Dec, 2011- Nov, 2024 -
Help Desk Analyst
Help Desk InstituteFeb, 2004- Nov, 2024
Experience
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Foundations Recovery Network
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United States
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Mental Health Care
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1 - 100 Employee
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EHR Application Support and Development for TIER
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Oct 2018 - Present
Application Support and Administration for TIER EHR Crystal Analytics and Report Developer (Focus on EHR and Telecom Databases)Delphi IDE and Crystal Developer for TIER EHR SSRS Analytics and BI Developer (Focus on EHR, Salesforce and Telecom Databases)Limited Qlik Analytics and Report Developer (Focus on EHR and Telecom Databases)Limited Microsoft Power BI Desktop (Focus on Telecom Database)Citrix AdministrationSalesforce Administration
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Systems Administrator with focus on Telecom
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Dec 2013 - Oct 2018
System Administrator with focus on Telecom, Junior Engineering and SupportMitel 3300 and it's suite of software: Oaisys call recording NuPoint call flows, voicemail MiCollab conferencing Mitel Contact Center Solutions YourSite Explorer (PrairieFyre) ACD call routing and AnalyticsVOIP phone supportEnd User DocumentationTier 2 and 3 Windows, Software and Hardware supportPrint Server AdministrationCitrix Administration and supportActive Directory AdministrationMcAfee Endpoint Enterprise AdministratorOffice Security Administration (Security Badges)Server Backup Administration (JungleDisk) Show less
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Experis
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Brentwood, TN
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Contractor - Crystal Reports Designer
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Apr 2013 - Dec 2013
Custom Crystal Report Design Focus on EHR for Foundations Recovery Network Custom EHR Form Design for Foundations Recovery Network General IT support for Foundations Recovery Network Custom Crystal Report Design Focus on EHR for Foundations Recovery Network Custom EHR Form Design for Foundations Recovery Network General IT support for Foundations Recovery Network
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Gaylord Entertainment Company
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United States
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Hospitality
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700 & Above Employee
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Senior IT Support Specialist
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May 2009 - Apr 2013
• Same duties as Application Support Specialist plus:• Maintain a knowledge and solutions database• Develop and maintain incident management workflow, charts and documentation• Design and maintain Crystal Reports for Track-IT and Symposium SQL databases (Nortel Network Phone system) databases• Develop and maintain Critical Call Escalation procedures• Administer and maintain TrackIT • Develop and maintain Technical and end user procedural documentation• Assist in interviewing prospective technicians• Train new technicians Show less
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Application Support Specialist
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May 2006 - May 2009
• Provide Level 1 and 2 Enterprise employee support for an extensive list of software titles and hardware configurations for all Gaylord Hotel locations• Provide Level 1 guest support for wireless and wired LAN • Install company approved software• Maintain a knowledge and solutions database• Utilize DameWare remote control to troubleshoot remotely • Maintain AS400, Windows domain, Database and various software user accounts• Utilize Track-IT application to maintain documentation of end-user issues, troubleshooting steps, and resolutions.• Customer first point of contact for POS systems, Computer and Telecom issues Show less
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CNA Insurance
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United States
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Insurance
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700 & Above Employee
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Production Support Technician II
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2004 - 2005
• Administer and maintain Windows and Novell user access, accounts and resources to approximately 1,500 end-users in a mixed Microsoft XP Pro/NT 4.0 and Novell environment. • Provide hardware and level II software support for 1,200 desktops, 300 printers and 8 high-speed scanners, laptops and modems • Level II support for Microsoft Office suite of applications including Outlook, Word, Excel, PowerPoint and Access • Provide Level II Call Center/Help Desk support for internal and external users • Provide Nationwide external user administration and software support for in house web based application • Administer and maintain Novell print queues • Provide database, server, and domain access • Provide support for Infrastructure • Administer and maintain Win2000 Print Servers • Install, configure, and maintain HP LaserJet 4si, HP LaserJet 5si, and desktop printers on the network • Develop and maintain issue resolution, Technical and end user procedural documentation • Install and configure and maintain company approved software • Administer and maintain HEAT server and client software • Create and maintain Crystal Reports based on HEAT application SQL database • Utilize HEAT application to maintain detailed documentation of end-user issues, troubleshooting steps, and resolutions. • Develop Batch, BASIC and HTML based scripts to track changes in software, track inventory, track user login • Project manager over several end user building relocations involving computers, scanners, phones and printers for groups of up to 100 people • Administrator of Zebu (a data distribution hub for information exchange and data warehousing) • Inventory of user computer equipment including printers, laptops and desktop computers Show less
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CNA Insurance
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United States
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Insurance
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700 & Above Employee
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Helpdesk Supervisor
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2003 - 2003
• Same duties as Lead Production Support Technician plus:• Interviewed Prospective technicians• Hired new Technicians• Performed new technician training• Performed annual performance reviews• Project manager over several end user building relocations involving computers, scanners, phones and printers for groups of up to 100 people• Inventory of user computer equipment including printers, laptops and desktop computers• Managed a technical support team of 8
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Lead Production Support Technician
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2001 - 2003
• Same duties as Production Support Technician Plus:• Develop and maintain issue resolution, Technical and end user procedural documentation • Install and configure and maintain company approved software• Administer and maintain HEAT server and client software• Create and maintain Crystal Reports based on HEAT application database• Develop Batch, BASIC and HTML based scripts to track changes in software, track inventory, track user login• Administrator of Zebu, a data distribution hub for information exchange and data warehousing Show less
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Production Support Technician
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1997 - 2001
• Administer and maintain Windows and Novell user access, accounts and resources to approximately 1,500 end-users in a mixed Microsoft XP Pro/NT 4.0 and Novell environment.• Provide hardware and level II software support for 1,200 desktops, 300 printers and 8 high-speed scanners, laptops and modems• Level II support for Microsoft Office suite of applications including Outlook, Word, Excel, PowerPoint and Access• Provide Level II Call Center/Help Desk support for internal and external users• Provide Nation wide external user administration and software support for in house web based application• Administer and maintain Novell print queues • Provide database, server, and domain access • Provide support for Infrastructure • Administer and maintain Win2000 Print Servers• Install, configure, and maintain HP LaserJet 4si, HP LaserJet 5si, and desktop printers on the network• Install and configure and maintain company approved software• Utilize HEAT application to maintain detailed documentation of end-user issues, troubleshooting steps, and resolutions. Show less
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Lead Computer Technician
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1995 - 1997
• Same duties as Computer Technician Plus:• Provided technical training for new technicians• Supervised technical support team of 5• Actively participated in production scheduling• Developed and implemented new processes• Evaluated vender hardware and software products• Supervised Deployment, setup and configuration of computer equipment for groups, schools and corporate entities in the field
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Computer Technician
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1992 - 1995
• Customized hardware and software solutions to meet customer's individual computer system needs• Performed installation and configuration services for a wide range of computer systems• Provided technical support for software and hardware issues for an extensive customer base• Responsible for troubleshooting, resolution and repair of hardware and software issues • Identified and resolved hardware and software compatibility issues• Performed quality control of new and repaired systems• Provided software and hardware consultation• Deployment, setup and configuration of computer equipment for groups, schools and corporate entities in the field Show less
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Krystal
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Cookeville, TN
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Shift Leader
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1991 - 1992
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Capital American Live
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Cookeville, TN
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Insurance Agent
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1991 - 1991
Insurance Sales Insurance Sales
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Pizza Hut
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United States
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Restaurants
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700 & Above Employee
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Assistant Manager
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1989 - 1991
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Assistant Manager
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1986 - 1989
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Shift Leader
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1985 - 1986
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Cook
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1983 - 1986
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ICO
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Cookeville, TN
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Part time Factory Worker
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1989 - 1989
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Education
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1982 - 1985
Tennessee Technological University
Community
