Experience

Planned Companies

• United States
• Real Estate
• 400 - 500 Employee

• Concierge

  • Jan 2023 - Present

  • Greeting Residents • Monitor lobby traffic and alert residents to arriving guests and deliveries • Verify and record visitor information • Reporting incidents, water leaks, complaints • Answer calls and provide information, i.e. directions • Receive and process incoming/outgoing mail, packages, laundry, food deliveries, etc.

• Site Supervisor

  • Aug 2022 - Jan 2023

  • Reporting Daily Reports to operations manager.• Monitor performance of concierge and security staff.• Covering front desk concierge shifts in emergency situations.• Finding coverage for Concierge and security when a call-out happens.• Supervising all front desk & security staff.• Maintain follow-up log for communication between Concierges as well as Security.• Lead and supervise the Concierge team to ensure they offer the best customer service, knowledge and assistance to residents and guests.• Adapt to constantly changing situations and personalities of residents and guests, ensuring quality service to all residents and guests. Maintain decorum in stressful situations.• Responding to emergency situations.• Training new concierge hires. Show less

• Concierge

  • Jul 2017 - Jul 2022

  • Greeting Residents • Monitor lobby traffic and alert residents to arriving guests and deliveries • Verify and record visitor information • Reporting incidents, water leaks, complaints • Answer calls and provide information, i.e. directions • Receive and process incoming/outgoing mail, packages, laundry, food deliveries, etc.



Diamond Universe, LLC

• United States
• Banking
• 1 - 100 Employee

• Messenger

  • Sep 2018 - Mar 2020

  • Delivering to different customer accounts • Packing and shipping online orders for Diamond Princess • Jewelry tagging • Delivering to different customer accounts • Packing and shipping online orders for Diamond Princess • Jewelry tagging



Not Available

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Concierge

  • Sep 2015 - Jul 2017

  • Greeting Residents • Monitor lobby traffic and alert residents to arriving guests and deliveries • Verify and record visitor information • Reporting incidents, water leaks, complaints • Answer calls and provide information, i.e. directions • Receive and process incoming/outgoing mail, packages, laundry, food deliveries, etc. • Greeting Residents • Monitor lobby traffic and alert residents to arriving guests and deliveries • Verify and record visitor information • Reporting incidents, water leaks, complaints • Answer calls and provide information, i.e. directions • Receive and process incoming/outgoing mail, packages, laundry, food deliveries, etc.



Macy's

• United States
• Retail
• 700 & Above Employee

• Security Guard

  • Jul 2014 - Sep 2015

  • Visual Security Officer (VSO) • Calling out shoplifters • Adding security censor's to store merchandise • Greeting customers upon arrival and exit of store • Protecting store merchandise • Visual Security Officer (VSO) • Calling out shoplifters • Adding security censor's to store merchandise • Greeting customers upon arrival and exit of store • Protecting store merchandise



Fedway Associates

• United States
• Food and Beverage Services
• 300 - 400 Employee

• Customer Service Associate

  • May 2009 - Apr 2012

  • Delivering wines & spirits to different customers all over New Jersey • Collecting C.O.D's • Unloading truck at the end of the day • Delivering wines & spirits to different customers all over New Jersey • Collecting C.O.D's • Unloading truck at the end of the day



Forman Mills

• United States
• Retail
• 400 - 500 Employee

• Security Guard

  • Nov 2008 - May 2009

  • Visual Security Officer (VSO) • Calling out shoplifters • Adding security censor's to store merchandise • Greeting customers upon arrival and exit of store • Protecting store merchandise • Visual Security Officer (VSO) • Calling out shoplifters • Adding security censor's to store merchandise • Greeting customers upon arrival and exit of store • Protecting store merchandise