Experience

PMI Worldwide

• United States
• Manufacturing
• 200 - 300 Employee

• Logistics Analyst II

  • Nov 2020 - Present

  Manages and tracks inbound container shipments (air and sea) upon loading from port of origin up to final destination.Coordinates customs related transactions with the company's nominated customs broker.Handles HTS Code/Tariff Classification inquiries.Reviews shipment document pouch for customs entry processing.Receives, matches, and validates inventory versus PO and actual goods receipt.Calculates dimensions, weight and cube for cartons, pallets, containers, etc.Prepares commercial invoices and other import/export customs requirements.Creates and maintains reports as needed by the logistics director, planners, and China counterparts.Reviews and Validates port and destination charges.Coordinates with truckers and/or shipping carriers and internal teams on how to minimize fees such as demurrage, detention, dwell charges. Show less

• Accounts Receivable Analyst

  • Mar 2018 - Oct 2020

  Proactively managed a portfolio of key accounts to execute collection strategies as well as the escalation of delinquent .Minimized Days Sales Outstanding (DSO), account balances over 90 days past due, and unapplied payments while increasing percent current.Responsible for ensuring all receivable portfolios are collected within terms while adhering to professional, ethical, and legal collections practices.Directed productivity improvement efforts to ensure all processes are efficient, cost effective, and consistent with overall department practices.Fully responsible for daily management of collections, including providing customer service regarding collection issues,Processed customer refunds, process, and review account adjustments, resolve client discrepancies and deductions.Management & review of daily Credit queue of orders before releasing for shipment.Conducted timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments. Show less



PCM: The Right Technology, Delivered.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Credit and Collections Specialist II

  • Mar 2014 - Mar 2018

  Led accountable for collection calls and/or correspondence in a fast-paced goal-oriented collections department. Provided customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Highly responsible for monitoring, maintaining, or reducing delinquency for assigned accounts. Led accountable for collection calls and/or correspondence in a fast-paced goal-oriented collections department. Provided customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Highly responsible for monitoring, maintaining, or reducing delinquency for assigned accounts.



TELUS International Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative/Mentor

  • Jan 2013 - Feb 2014



Expert Global Solutions (now Alorica)

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2011 - Jan 2013