Raymond Martin
Client Intelligence Lead at M&G plc- Claim this Profile
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Bio
Experience
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M&G plc
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United Kingdom
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Financial Services
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700 & Above Employee
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Client Intelligence Lead
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Jan 2021 - Present
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Customer Insights Manager
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Dec 2018 - Jan 2021
Voice of the Customer
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Customer Insights Manager
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Dec 2018 - Jan 2021
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Virgin Money
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United Kingdom
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Financial Services
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700 & Above Employee
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Customer Insight Manager
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Dec 2014 - Dec 2018
Responsible for creation and delivery of our Voice of the Customer Insight feedback empowering business leaders and change makers with the necessary insight to drive Customer focused actions. By linking this insight to both a business impact and Customer behavioural insight I show the value of a Customer centric change policy. Responsible for creation and delivery of our Voice of the Customer Insight feedback empowering business leaders and change makers with the necessary insight to drive Customer focused actions. By linking this insight to both a business impact and Customer behavioural insight I show the value of a Customer centric change policy.
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Tesco
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Dundee, United Kingdom
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Customer Insight Analyst
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Feb 2014 - Dec 2014
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Tesco
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United Kingdom
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Retail
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700 & Above Employee
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Business Support Assistant
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Aug 2011 - Feb 2014
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Customer Service Manager
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Mar 2010 - Aug 2011
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Education
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2017 - 2019
Edinburgh Napier University
MSc, Data Science -
2005 - 2008
The University of Dundee
Master's Degree, Business Economics with Marketing
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