Raymond Fiola
Service Desk Engineer at Stretto- Claim this Profile
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Topline Score
Bio
Hae-Song H.
Raymond is very intelligent and knows his to work in a team efficiently. He gives our various ideas and also does a lot of research to find out what solutions are needed so we can be a proactive IT company. He is a very hard worker and always eager to learn new technology
Hae-Song H.
Raymond is very intelligent and knows his to work in a team efficiently. He gives our various ideas and also does a lot of research to find out what solutions are needed so we can be a proactive IT company. He is a very hard worker and always eager to learn new technology
Hae-Song H.
Raymond is very intelligent and knows his to work in a team efficiently. He gives our various ideas and also does a lot of research to find out what solutions are needed so we can be a proactive IT company. He is a very hard worker and always eager to learn new technology
Hae-Song H.
Raymond is very intelligent and knows his to work in a team efficiently. He gives our various ideas and also does a lot of research to find out what solutions are needed so we can be a proactive IT company. He is a very hard worker and always eager to learn new technology
Credentials
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NAKIVO Technical Solutions Professional
NAKIVOApr, 2019- Nov, 2024 -
Technical Specialist II
Datto, Inc.Apr, 2019- Nov, 2024 -
Advance Your Skills as an IT Help Desk Specialist
LinkedInFeb, 2019- Nov, 2024 -
VSP
VMwareDec, 2018- Nov, 2024 -
VTSP
VMwareDec, 2018- Nov, 2024 -
CompTIA A+ Ce
CompTIAJul, 2018- Nov, 2024 -
CompTIA Cybersecurity Analyst (CySA+)
CompTIAAug, 2023- Nov, 2024 -
CompTIA Network+ Ce
CompTIANov, 2018- Nov, 2024 -
CompTIA Security + Ce
CompTIAJan, 2019- Nov, 2024 -
Pen Test +
CompTIAAug, 2020- Nov, 2024
Experience
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Stretto
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United States
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Business Consulting and Services
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200 - 300 Employee
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Service Desk Engineer
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Sep 2022 - Present
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West Moon studios
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Orange County, California Area
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Audio Engineer
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Feb 2016 - Present
Deployment, operation, and troubleshooting of audio equipment for various musical artists. Consistently provided assistance and troubleshooting for the "Lord of The Strings" concert series. Deployment, operation, and troubleshooting of audio equipment for various musical artists. Consistently provided assistance and troubleshooting for the "Lord of The Strings" concert series.
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NUMA Networks
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Service Desk Engineer
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Aug 2020 - Sep 2022
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Wave Tech, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Help Desk Technician
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Nov 2018 - Aug 2020
• Administered VMware vSphere and Horizon View environments. • Managed hundreds of network assets through SolarWinds N-central. • Experienced managing clients Veeam, Nakivo, and Datto BCDR solutions. • Managed customer networks with Cisco Meraki, Cisco ASA, and SonicWall Firewalls. • Installed and supported Cisco Meraki Switches, WAPs, and cameras. • Utilized Autotask to manage customer tickets in real-time, while providing communication and feedback with customers via chat, e-mail, and the phone. Show less
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New Horizons Computer Learning Centers
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Student training for position as a Help Desk Technician | Desktop Support | IT Support Specialist |
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Apr 2018 - Jan 2019
In my time studying at New Horizons Computer Learning Center I had hands on experience and both virtual and classroom lessons that prepared me to take and pass the CompTIA A+, CompTIA Netwotk+, CompTIA Security+, and Cisco CCNA exams. In my time studying at New Horizons Computer Learning Center I had hands on experience and both virtual and classroom lessons that prepared me to take and pass the CompTIA A+, CompTIA Netwotk+, CompTIA Security+, and Cisco CCNA exams.
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AV Concepts
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Events Services
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100 - 200 Employee
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Audio Department Technician
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Jan 2011 - Aug 2011
Tracked and maintained audio equipment. Troubleshot malfunctioning audio equipment. Tracked and maintained audio equipment. Troubleshot malfunctioning audio equipment.
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Node Center Operator/ Network Administrator
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Aug 2003 - Jul 2007
Received the National Defense Medal, Good Conduct Medal, Iraq Campaign Medal, Army Service Ribbon, Overseas Service Ribbon; Combat lifesaver course completion Team supervisor responsible for the productivity, organizing, planning, and supervising of junior enlisted. Planned and supervised teamwork and training schedules to accomplish mission objectives. Conducted monthly interviews with junior enlisted to council appropriately for future promotions. Demonstrated equipment to customers, provided technical guidance. Obtained secret clearance for the handling of sensitive information. Show less
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Education
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2012 - 2014
Mt. San Antonio College
Associate of Arts and Sciences - AAS, Kinesiology and Exercise Science -
2009 - 2010
Conservatory of Recording Arts and Sciences
Cert. in Audio Engineering, Audio Engineering
Community
