Planner MH/IDD Program Specialist II

• Oct 2022 - Present

Development Manager

• Oct 2019 - Oct 2022

Client Relations Specialist

• Jan 2017 - Oct 2019

Fleet Account Specialist

• Jun 2014 - Oct 2019

Began as subrogation specialist; investigating claims, ordering police reports, reviewing police reports, data entry, and subsequent subrogation. Repositioned into strategic accounts; validating motor vehicle records, implementation of new client parameters, altering, editing, and applying implementation of new or existing parameters for current clients.

Client Relations Liaison

• Jan 2017 - Sep 2019

 Develop and maintain a relationship with clients’ Fleet Management, Human Resources, and EHS Departments to improve employee driving performance and decision-making. Schedule and assign training modules for client employees. Handle decisions on all claims processes from start to finish; including estimate and damage appraisal, repair decisions, confirming figures, and assisting in document retrieval necessary for loss-recovery if applicable. Building relationships with and working alongside clients’ liability carrier, lease provider, and vehicle transportation service. Utilizing client employee and vehicle database to assess driver performances, eligibility, risk level, and also investigating potential replacement vehicles.

Server

• Dec 2011 - Jun 2014

 Improved guest focus in both banquet and a la carte contemporary dining experience.  Improved guest focus in both banquet and a la carte contemporary dining experience.

General Manager

• Jun 2011 - Oct 2011

Oversaw general restaurant operations, primarily in the front of the house. Ordering beverages, supplies, and equipment. Created initiatives to boost sales, improve performance, and upgrade menu. Oversaw general restaurant operations, primarily in the front of the house. Ordering beverages, supplies, and equipment. Created initiatives to boost sales, improve performance, and upgrade menu.

Supervisor

• Apr 2010 - Jun 2011

Handled all responsibilities of a salaried manager from the hourly position. Front and Back of House management, labor control, P&L reports, scheduling, employee training and Corporate Certification (Earn Your Stripes) for two different stores.

Bartender

• Nov 2005 - Apr 2010

Learned vast range of drink recipes and exhibiting flair in the process of preparing drinks. Grew into a stronger communicator and conversationalist with guests. Held a more active role as an employee in the overall efficiency of the restaurant; taking over scheduling duties for the server department.

Food Server

• Apr 2002 - Nov 2005

Resumed previous status as a top server and was quickly promoted to Head Server. Was put in charge of training new hires to be servers and developed a new training program. Also recruited and interviewed new hires and put performance appraisals into practice. As head server, also in charge of training existing servers on new menu items as well as policy implementations in either general or specific areas of guest focus and writing schedule.

Food Server

• Jan 2002 - Apr 2002

Catered to vacationing patrons of South Seas five star resort at restaurant on premise. and learned extensive wine knowledge and culinary expertise from the servers’ position. Catered to vacationing patrons of South Seas five star resort at restaurant on premise. and learned extensive wine knowledge and culinary expertise from the servers’ position.

Credit Analyst

• Oct 2001 - Dec 2001

Temporary position: - Reviewed credit card applications and credit report scores to be passed on to approval department. Temporary position: - Reviewed credit card applications and credit report scores to be passed on to approval department.

Customer Care

• Feb 2001 - Sep 2001

Handled customer inquiries primarily through email with some phone support; was soon promoted to Trust & Safety department to evaluate activity on the Half.com website. Handled customer inquiries primarily through email with some phone support; was soon promoted to Trust & Safety department to evaluate activity on the Half.com website.

Customer Service Representative

• May 2000 - Jan 2001

Participated in development of Customer Service Department for a young B2B company, worked with new software to improve client database, and took ownership of overseas accounts. Participated in development of Customer Service Department for a young B2B company, worked with new software to improve client database, and took ownership of overseas accounts.

Sales Floor Associate

• Oct 1995 - Feb 1996

Floor sales; primarily in electronics with some register duties. Floor sales; primarily in electronics with some register duties.

Dishwasher

• Mar 1995 - Oct 1995