Senior Engineering Manager

• Jul 2022 - Present

Engineering Manager

• Mar 2022 - Jul 2022

Lead Software Architect

• Jun 2015 - Feb 2021

Key Roles and Responsibilities: As Lead Architect, Product Owner, and Development Team Lead for the Lenovo Systems CARE suite of diagnostic log interpretation and analytics software, I provide strategy, requirements, and technical guidance to a team of developers based on stake holder and business needs. I also coordinate with several international development teams to align external dependencies. Additionally, I provide solution design on a division level that drives corporate strategy and directives. Selected Achievements: ▪ Reduced annual infrastructure costs by $2.4 million each year through software licensing and application hosting changes. ▪ Assisted with creating an external contract for an internally funded application that generated $160 thousand annually. ▪ Headed the technical design for several division and corporate projects including the Lenovo Data Center Group support eTicketing strategy and hardware diagnostic simplification initiative. ▪ Delivered a major greenfield and several brownfield projects on time while meeting existing application SLA requirements. ▪ Completed a transition of core applications to a virtualized and container based hosting environment along with implementing a DevOps environment which reduced overall build times from weeks to hours. ▪ While guiding my team we received two corporate team monetary awards and I received several personal monetary awards and recognitions. Technologies and Programming Languages Implemented: Java, Perl, Python, REST, Apache HTTP Server, Apache TOMEE, Apache NiFi, Kubernetes, Docker, KVM, OpenStack, Centos Linux, Jenkins, Git, Jira, Atom, Open Project, and Agile development practices

Cloud Systems and Systems Management Level 3 Change Team

• Oct 2011 - May 2015

In a customer facing role, I provided software problem determination and code defect resolution for the products IBM Systems Director, Flex Systems Manager, OpenStack Enterprise Edition, IBM Cloud Manager with OpenStack, IBM PowerVC, and IBM Smart Cloud Entry. These solutions were supported on the Power and x86 Linux, Windows, VMWare, and AIX platforms.

Junior Architect - IBM Systems Director Network Control Development

• May 2008 - Oct 2011

I was initially part of a small team that took a marketing directive for a Network Management extension to the IBM Systems Director product and produced the design and requirements data necessary to start the development effort. I then continued on the project as development lead for the integration of various IBM Tivoli products into the Network Control extension.

IBM Systems Director Level 3 Change Team

• Jan 2007 - May 2008

As the only member of the IBM Systems Director Level 3 change team assigned to Europe, I provided software problem determination and code defect resolution for customer field issues. I traveled extensively throughout Europe, visiting customer locations to quickly resolve environmental, design, and code issues.

IBM Director Level 3 Change Team

• May 2004 - Jan 2007

As a member of the IBM Director Level 3 Change Team I provided code defect resolution for customer issues, manage and implement fix pack solutions, and develop and maintain support toolsets. I also provided onsite customer issue management and resolution.

IBM Netfinity Manager Product Engineering

• Oct 2000 - May 2004

While working in IBM Netfinity Manager Product Engineering I was responsible for managing and resolving customer hardware and software defects. I provided onsite customer support when required and acted as a mentor for other team members.

IBM Server Group World Wide Level 2 Support

• Dec 1998 - Oct 2000

My time spent with IBM Server Group World Wide Level 2 support required me to manage and assist with the resolution of customer defects related to IBM Sever Group System Management Solutions, Windows and Unixware clustering, and the Network Operating Systems Linux, Windows, Unixware, Openserver, Netware, and OS2. I interacted with customers through local intermediaries or direct phone contact. My primary role was to support helpcenters located in each of the IBM geographies and act as an interface to hardware and software development.

Lead Product Specialist - IBM Server Group Network Operating Systems

• Jul 1997 - Dec 1998

As a Lead Product Specialist for IBM Server Group Network Operating Systems I acted as a technical team lead for individuals supporting IBM Sever Group System Management Solutions, Linux, Windows, Unixware, Openserver, Netware, and OS2. I directly interacted with team members and customers via phone.

Lead Product Specialist - IBM Commercial Desktop Systems Group

• Dec 1996 - Jul 1997

As a Lead Product Specialist for the IBM Commercial Desktop Systems Group I acted as a technical team lead for individuals supporting corporate customers with hardware and operating system issues. I directly interacted with team members and customers via phone.

Technical Phone Support - IBM Consumer Systems Group

• Jan 1995 - Dec 1996

I provided technical support for IBM Aptiva consumer customers with hardware and operating system issues via callcenter phone operations.

Corporal

• Oct 1989 - Aug 1993

As a Corporal (E3) in the United States Marine Corps I performed various duties pertaining to the establishment and maintenance of transportation throughput systems on beaches, landing zones, airfields, and terminals (air, sea, rail, truck, container) used for Marine Air Ground Task Force (MAGTF) operations. I assisted in the planning and conduct of landing support training and inspections. I was honorably discharged with a Navy Achievement Medal, National Defense Service Medal, Meritorious Unit Commendation, and Good Conduct Medal.