Raymond Carandang, CSM

Technical Product Manager at Evolution Health Group, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area, US
Skills

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Bio

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Credentials

  • ICP-BVA
    ASPE
    Jun, 2019
    - Nov, 2024
  • Certified ScrumMaster (CSM)
    Scrum Alliance
    Oct, 2019
    - Nov, 2024

Experience

  • Evolution Health Group, LLC
    • United States
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Technical Product Manager
      • May 2021 - Present

  • Managed Health Care Associates, Inc.
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Business Analyst
      • Jan 2020 - May 2021

      Responsible for creating project charters, gathering requirements from business SMEs, writing epics and user stories for development team use, facilitating user acceptance testing, and guiding the development team throughout the Agile SDLC.

    • Associate Business Analyst
      • Nov 2018 - Jan 2020

      Responsible for aiding in project artifact creation, documenting business requirements, writing epics and stories for development team use, and assisting in quality assurance efforts.

    • Regional Support Specialist
      • Aug 2017 - Nov 2018

      Responsible for managing the implementation process for new clients and new contract starts, creating ad hoc reports dealing with spend and rebate patterns, and liaising between members and vendors to resolve issues and ensure satisfaction/retention.

  • Mercedes-Benz USA
    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Dealer Services Support Analyst
      • Mar 2017 - Jul 2017

      Responsible for managing the MBUSA Parts Assistance Center’s ETA Request Queue for escalated cases of missing orders.

    • Customer Advocacy Agent
      • Aug 2016 - Mar 2017

      Responsible for researching escalated vehicle repurchase cases (Lemon Law issues), and working with dealership management and MBUSA Field Teams to address and resolve customer issues.

    • Customer Experience Manager
      • Oct 2015 - Aug 2016

      Responsible for ensuring clientele satisfaction through face-to-face interaction and employee management, and tracking all dealership survey data to maintain CSI goals.

    • Courtesy Vehicle Program Manager
      • Mar 2015 - Oct 2015

      Responsible for supervising daily operations of dealership service department and vehicle loaner fleet.

    • Roadside Agent
      • Jun 2014 - Mar 2015

      Responsible for providing roadside assistance to customers in need, and delivering product and brand information.

  • Seton Hall University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Research Assistant
      • Aug 2013 - May 2014

      Department of Psychology - Cognition Laboratory - Researched how humans detect covariation relations between potential causes and their outcomes- Collected data by conducting face to face interviews; input and analyzed data by means of Microsoft Excel and R

Education

  • Seton Hall University
    Bachelor of Arts - BA, Psychology
    2010 - 2014

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