Experience

Ball Healthcare Services Inc

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior System Analyst

  • Oct 2017 - Present

• IT Analyst

  • Oct 2017 - Present

  • Consult with managers to determine the role of the IT system in an organization• Research emerging technologies to decide if installing them can increase the organization’s efficiency and effectiveness• Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile• Devise ways to add new functionality to existing computer systems• Design and develop new systems by choosing and configuring hardware and software• Oversee the installation and configuration of new systems to customize them for the organization• Conduct testing to ensure that the systems work as expected• Train the system’s end users and write instruction manuals• Oversee security, assisting in development and testing of disaster recovery plans and cybersecurity protocols, backup, and redundancy strategies • Manage system analysis studies, incorporating customer feedback, system problems, policy changes, and emerging technologies• Liaise with vendors and other IT personnel for problem resolution Show less



West -- TeleVox Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Relationship Manager, Enterprise

  • Oct 2015 - Oct 2017

  • Analyze problems, research and compile a list of alternative solutions, determine the best course of action and have the team implement as needed throughout the client life cycle • Resolve Tier 1 technical or financial contract requests ensuring request is within employee’s scope of responsibility. Analyze and handle the request, assisting client until request is resolved• Responsible for conducting ongoing analysis of assigned accounts ensuring adherence to established corporate and departmental policies and procedures• Complete business reviews to evaluate product performance success & confirm results meet client expectations while recognizing the client and their industries' unique business needs• Coordinate, prioritize and participate in activities necessary for resolving client inquiries.• Facilitate communication between client and other teams, as needed, to ensure optimum resolution of client concerns Show less

• Client Resource Specialist

  • Sep 2013 - Oct 2015

  Responsible for participating and coordinating the activities involved in client management andprovide level one support resolution for all existing clients in adherence to established corporateand departmental policies and procedures; Conducts proactive follow-ups to ensure clientsatisfaction of all client applications to maximize return on investment by reviewing the clientapplication setup and support to determine any gap in best practices; Resolve Tier 1 technical orfinancial contract requests ensuring request is within employees scope of responsibility, if so,analyze and handle the request assisting client until request is resolvedMAJOR JOB ACCOUNTABILITIESClient Resource Function - Participate and coordinate the activities involved in clientmanagement and provide resolution for all existing clients in adherence to established corporateand departmental policies and procedures.* Serves as the initial point of contact for all incoming customer inquiries ensuring all calls aredocumented* Resolve Tier 1 technical or financial contract requests ensuring request is within employeesscope of responsibility, if so, analyze and handle the request assisting client until request isresolved* Direct requests not within employees scope of responsibility to appropriate resource to resolverequest ensuring it is followed to resolution* Seek and identify new products, service, and feature opportunities with client duringconversations* Coordinate maintenance contracts, ensuring internal procedures are followed* Serve as a client liaison and coordinate problem resolution with other internal teams, asnecessary* Facilitate communication between client and other teams, as needed, to ensure optimumresolution of client concerns* Conducts proactive follow-ups to ensure client satisfaction of all client applications tomaximize return on investment by reviewing the client application setup and support todetermine any gap in best practices Show less

• Associate Application Developer

  • Mar 2013 - Sep 2013

  • Installed software, created new accounts and provided initial product support on notification products and services. • Installation required the use of Bat and ftp servers for retrieval and exportation of files. This included right scripts to control file sharing. Completed on a deadline basis. Tested C++ and approve before client reviewed the account.• Perform a variety of technical implementation and maintenance tasks which included script recordings, message building, bridge customization, mapping and blocks, schedule building, data validation, test calls and reporting customer coding Show less



CVS Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Pharmacy Technician

  • May 2011 - Oct 2015

  Served as a lead technician, assisting pharmacists in all aspects of prescription processing, involving extensive interaction with customers, insurance carriers and medical offices. Duties include inventory control, scheduling workflow, and data entry Served as a lead technician, assisting pharmacists in all aspects of prescription processing, involving extensive interaction with customers, insurance carriers and medical offices. Duties include inventory control, scheduling workflow, and data entry


Rite Aid Pharmacy
• United States
• Hospitals and Health Care
• Pharmacy Technician

  • May 2006 - Dec 2011