Experience

JLR North America

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Financial Services Retail Business Analyst

  • Oct 2022 - Present

• Sales Operations Specialist

  • Jul 2022 - Oct 2022



Under the Hoodscoop

• Online

• Automotive Journalist

  • Mar 2018 - Present

  https://www.underthehoodscoop.com • Report on automotive news, commercial trends, new manufacturing designs and technological developments. • Attend New York International Auto Show and North American International Auto Show (Detroit), conducting interviews with engineers and automotive experts, and writing articles covering press events. • Promote search engine optimization through SEO keywords and tags to ensure content delivery to target audiences. • Run affiliated Instagram and social media accounts. Show less



Ray Catena Lexus of Freehold

• United States
• Retail
• 1 - 100 Employee

• Internet Sales And Leasing Consultant

  • May 2021 - May 2022

  • Answered initial internet leads that came in from varying internet sources. • Assisted customers in the showroom with product demonstrations, test drives, and discussing vehicle options. • Communicated with customers over text, phone, and email. • Completed all sales steps in a digital environment over text, phone, and email. • Negotiated with customers over vehicle pricing while providing complete transparency with pricing breakdown. • Utilized the CRM and digital tools to send customers relevant info and follow up to increase sales potential. • Carried out typical functions of a traditional finance department, including building out buyers orders, finance and lease worksheets, calling deals in to the bank on Route One, and reviewing credit applications and credit histories. • Guided customers through the paperwork signing process, collecting initial payments, and vehicle delivery. Show less



Gold Coast Cadillac

• Oakhurst, New Jersey, United States

• Product & Technology Specialist & Delivery Coordinator

  • Oct 2020 - Mar 2021

  • Completed full product demonstration and tech setup with customers in their new vehicles. • Coordinated detailing and pre-delivery preparations for vehicles. • Organized lots and pads to maintain professional dealership aesthetic and to keep inventory organized. • Ensured customers were satisfied with their vehicle and resolve any concerns they have. • Determined if customers’ concerns with their vehicle requires service or repair, or if it is simply a user error. • Assisted customers, salespeople, and service advisors by utilizing problem solving skills to resolve issues, both in person and over the phone. Show less



MARKET BODY WORKS, INC.

• United States

• Auto Body Technician

  • Jun 2011 - Sep 2020

  • Mount and measure vehicles using Shark® Collision Frame Measuring Equipment. • Read vehicle blueprints and build documentation. • Comply with state and federal vehicle requirements, ensuring proper repair back to factory tolerance levels. • Troubleshoot mechanical and electronic issues to ensure reliable operation. • Restore classic cars such as 1978 Pontiac Firebird Trans Am including all metal and plastic component refinishing, and part fitment and modifications to ensure proper alignment. • Remove damaged auto parts and replace with new or refinished parts. • Perform paint preparation and detailing for exterior body components. • Write preliminary repair estimates and communicate with customers regarding vehicles. Show less



Gina's Tennis World

• United States
• Spectator Sports

• Receptionist

  • Sep 2019 - May 2020



Market Auto Body

• Restoration Project

  • Jun 2017 - Jun 2019

  Full body off frame restoration of 1978 Pontiac Firebird Trans Am Full body off frame restoration of 1978 Pontiac Firebird Trans Am