Warehouse and Inventory Manager

• May 2017 - Present

Ground Radar Maintenance Technician

• Feb 2013 - Dec 2018

• Responsible for installing, modifying and maintaining the AN/MPN-14K mobile radar system. • Maintain radar operator training devices, aircraft identification equipment, video mappers and heating and cooling systems for the radar. • Carried out periodic maintenance, preventative maintenance, inspections on equipment, corrective maintenance, repaired and replaced defective equipment, and performed troubleshooting. • Maintained all Air Force safety measures while working on and with equipment to ensure personnel and equipment protection. Show less

Information Technology Assistant

• Aug 2015 - Jul 2016

• Installed video conferencing equipment in multiple university areas to include routing cables, set-up and troubleshooting. • Collaborated with faculty, staff and students to ensure video conferencing equipment met their organizational needs and that they were comfortable using the technology. • Maintained a computer lab of 150 computers and imaging server; conducted troubleshooting, repair and new computer installation based on customer trouble-tickets. • Installed video conferencing equipment in multiple university areas to include routing cables, set-up and troubleshooting. • Collaborated with faculty, staff and students to ensure video conferencing equipment met their organizational needs and that they were comfortable using the technology. • Maintained a computer lab of 150 computers and imaging server; conducted troubleshooting, repair and new computer installation based on customer trouble-tickets.

Order Management Department Supervisor

• Aug 2013 - Feb 2014

•Developed active listening skills needed to give full attention to what customers desired, taking time to understand the points being made, and asking questions as appropriate. •Administered database for customer payment plans to ensure payments were met on time per company policy. •Managed a team of six employees, providing training and mentorship to maximize their efficiency and accuracy while providing excellence in customer service. •Developed active listening skills needed to give full attention to what customers desired, taking time to understand the points being made, and asking questions as appropriate. •Administered database for customer payment plans to ensure payments were met on time per company policy. •Managed a team of six employees, providing training and mentorship to maximize their efficiency and accuracy while providing excellence in customer service.

Medical Logistics Customer Support Specialist

• Dec 2009 - Feb 2013

• Approved customer service new item requests and customer inquiries for ten supply custodians. • Developed training for Air Force logistics software that taught policies, research procedures, and proper procuring methods for every department in the Ellsworth AFB clinic. • Led quality assurance program for department operating budgets, validating financial transactions, identified discrepancies and ensured corrective actions were taken. • Presented formal training for department heads and staff on record management, compliance, and logistical software usage. Show less