Ray Knapp
Counterpoint Customer Support at The Retail Computer Group- Claim this Profile
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Spanish -
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Topline Score
Bio
LinkedIn User
Ray is a pleasure to work with on a technical as well as individual level. He is informative and a positive leader in his field. He strives to provide his clients with detailed information and communication as well as making great first connection. I have known Ray for several years and highly recommend him in his current position and beyond.
Bobby Gay
Ray is the Rock Star of software implementations. He is a professional who pays attention to detail and has the patience to make customers in the general public successful. His training classes have been consistently given high marks of approval from attendees.
LinkedIn User
Ray is a pleasure to work with on a technical as well as individual level. He is informative and a positive leader in his field. He strives to provide his clients with detailed information and communication as well as making great first connection. I have known Ray for several years and highly recommend him in his current position and beyond.
Bobby Gay
Ray is the Rock Star of software implementations. He is a professional who pays attention to detail and has the patience to make customers in the general public successful. His training classes have been consistently given high marks of approval from attendees.
LinkedIn User
Ray is a pleasure to work with on a technical as well as individual level. He is informative and a positive leader in his field. He strives to provide his clients with detailed information and communication as well as making great first connection. I have known Ray for several years and highly recommend him in his current position and beyond.
Bobby Gay
Ray is the Rock Star of software implementations. He is a professional who pays attention to detail and has the patience to make customers in the general public successful. His training classes have been consistently given high marks of approval from attendees.
LinkedIn User
Ray is a pleasure to work with on a technical as well as individual level. He is informative and a positive leader in his field. He strives to provide his clients with detailed information and communication as well as making great first connection. I have known Ray for several years and highly recommend him in his current position and beyond.
Bobby Gay
Ray is the Rock Star of software implementations. He is a professional who pays attention to detail and has the patience to make customers in the general public successful. His training classes have been consistently given high marks of approval from attendees.
Experience
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The Retail Computer Group
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United States
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Retail Appliances, Electrical, and Electronic Equipment
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1 - 100 Employee
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Counterpoint Customer Support
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Mar 2021 - Present
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Red Rook iPaaS.com
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Experience Solutions Specialist, CSCI
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Nov 2015 - Feb 2021
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CounterPoint Implementation Specialist, CSCI
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May 2005 - Nov 2015
I build our clients' databases, configure all settings, import their migrating data and install the software and databases for user testing and final switchover.
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Barnes & Noble, Inc.
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United States
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Retail
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700 & Above Employee
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Supervisor
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Feb 2002 - Mar 2005
Managed Bargain Books section of the store.Supervised cashier staff.Trained new cashier staff in cash register functions and position responsibilities. Managed Bargain Books section of the store.Supervised cashier staff.Trained new cashier staff in cash register functions and position responsibilities.
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Education
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2004 - 2008
Kennesaw State University
Mathematics -
2006 - 2006
Universidad de Salamanca
Spanish language -
1993 - 1996
Georgia Institute of Technology
Electrical Engineering
Community
