Experience

G5

• United States
• Advertising Services
• 100 - 200 Employee

• Implementation Project Manager

  • Jul 2021 - Present

  Bend, Oregon, United States

• Implementation Project Coordinator

  • Jan 2020 - Jun 2021

  Bend, Oregon, United States -Manage incoming contracts and spin up projects accordingly in Inspire Planner -Work effectively with clients daily to gather assets and project information with clear communication to ensure positive customer experience through the intake process -Organize projects based on project scope and assign to project managers once asset collection is complete -Organize and help manage project documentation in Google Drive and internal systems -Act as liaison between internal teams… Show more -Manage incoming contracts and spin up projects accordingly in Inspire Planner -Work effectively with clients daily to gather assets and project information with clear communication to ensure positive customer experience through the intake process -Organize projects based on project scope and assign to project managers once asset collection is complete -Organize and help manage project documentation in Google Drive and internal systems -Act as liaison between internal teams and clients using Inspire Planner, email, phone, and/or Zoom -Project manage OPL and compliance projects through the implementation process as well as support the implementation team -Attend client calls and support project managers with project tasks throughout implementation utilizing Inspire Planner, Netsuite 360, Google Drive, and/or email. -Effectively work as part of a collaborative and integrated team -Technical experience with multiple systems including Inspire Planner, Liquid Planner, Salesforce, Netsuite 360, and Client Center (1-2 years)



CASA of Central Oregon

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2017 - Jan 2020

  Bend, Oregon, United States -Communicate with diverse populations over the phone, in-person and via email -Manage efficiency and organization of the office -Prioritize and manage time effectively while remaining flexible to attend court and cover for co-workers when needed -Respond to telephone inquiries and return calls daily -Write court orders to appoint advocates and submit to court in OECI with 100% accuracy -Process all paperwork including court minutes and discovery from DHS in our technical… Show more -Communicate with diverse populations over the phone, in-person and via email -Manage efficiency and organization of the office -Prioritize and manage time effectively while remaining flexible to attend court and cover for co-workers when needed -Respond to telephone inquiries and return calls daily -Write court orders to appoint advocates and submit to court in OECI with 100% accuracy -Process all paperwork including court minutes and discovery from DHS in our technical system Optima -Proofread and edit communications distributed to parties of each case -Develop cultural competencies and sensitivities to engage in positive relationships with diverse populations -Advocate on the child’s behalf during court hearings and CRBs -Accurately record and process confidential information in Optima and OECI database -Effectively communicate with upset and hostile parents over the phone and in person -Collaborate with DHS case workers to share information and stay updated on cases -Adhere to confidentiality policies and state and ICWA law Show less



Old Navy

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Mar 2016 - Sep 2017

  Bend, Oregon, United States -Enhanced social and customer service skills to interact effectively with the public -Effectively completed signage around the store with attention to detail and accuracy -Resolved customer conflicts to ensure customer satisfaction -Self-motivated to multi-task and ensure every task was completed in a timely manner -Recovered the store at closing to ensure a clean and productive environment upon opening the next day -Maintained store environment by managing fitting rooms and… Show more -Enhanced social and customer service skills to interact effectively with the public -Effectively completed signage around the store with attention to detail and accuracy -Resolved customer conflicts to ensure customer satisfaction -Self-motivated to multi-task and ensure every task was completed in a timely manner -Recovered the store at closing to ensure a clean and productive environment upon opening the next day -Maintained store environment by managing fitting rooms and putting clothes away when misplaced -Utilized my customer experience skills to sell Old Navy credit cards to customers and was among the top sellers on the team

• Business and Training Specialist

  • Aug 2015 - Mar 2016

  Bend, Oregon, United States -Professionally interviewed candidates for sales associate roles -Orchestrated new employees into the work environment and developed activities to build group moral -Prioritized and delegated tasks to meet immediate needs of customers, staff, and store -Analyzed daily sales reports and entered data into our online system -Managed individuals in the sales associate role to ensure job completion and accuracy -Closed down the store upon closing with close attention to detail

• Sales Associate

  • Oct 2011 - Aug 2015

  Bend, Oregon, United States -Enhanced social and customer service skills to interact effectively with the public -Effectively completed signage around the store with attention to detail and accuracy -Resolved customer conflicts to ensure customer satisfaction -Self-motivated to multi-task and ensure every task was completed in a timely manner -Recovered the store at closing to ensure a clean and productive environment upon opening the next day -Maintained store environment by managing fitting rooms and… Show more -Enhanced social and customer service skills to interact effectively with the public -Effectively completed signage around the store with attention to detail and accuracy -Resolved customer conflicts to ensure customer satisfaction -Self-motivated to multi-task and ensure every task was completed in a timely manner -Recovered the store at closing to ensure a clean and productive environment upon opening the next day -Maintained store environment by managing fitting rooms and putting clothes away when misplaced -Utilized my customer experience skills to sell Old Navy credit cards to customers and was among the top sellers on the team