Rayhan Uddin Turjo
Technical Support Engineer at Innovative Online Limited- Claim this Profile
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Bio
Credentials
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Basic Microcontroller and Robotics
mPair Technologies
Experience
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Innovative Online Limited
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Bangladesh
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Information Technology & Services
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1 - 100 Employee
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Technical Support Engineer
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Oct 2022 - Present
• Attending customers complaints and queries through phone calls, emails, or others; • Cambium Radio Configuration; • MikroTik Router Configuration; • Different Wifi Routers Configure; • Client LAN troubleshoot & deployment; • Providing remote and onsite technical supports to the clients; • Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault; • Diagnosing and troubleshooting hardware, software, and network faults; • Manage field operation team to deliver service on time; • Build and Maintain ISP optical fiber and EPON/GPON network infrastructure; • Liaising with fiber links/BW service providers for new connectivity and fault resolution; • Customer focused with a pro-active and responsive approach. Show less
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Research, Training and Management (RTM) International
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Non-profit Organizations
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1 - 100 Employee
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Management and Information System Officer
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Feb 2022 - Sep 2022
• Perform basic geographic analysis for maps and other reports. Present data using PowerPoint and other tool aids. Maintain the database/ mapping related to health facilities in the communities and host populations. • Support capacity development initiatives from the government and other stakeholders, for the generation, compilation, analysis, use and interpretation of health-related data for evidence-based policy and decision making. • Provide support in developing sector strategic planning, midterm reviews, multi sector need assessments, minimum service package etc. • Implement and maintain the MIS of the project and contribute to the preparation of MIS reports as required; • Preparation of monthly/quarterly/half yearly/yearly MIS reports; • Assist the Project Manager in preparing other relevant reports; • Organize and conduct training on MIS for project staff; • Assist Project Manager in the preparation of reports on the findings and lessons learned from project; • Assist Project Manager in preparing monthly and quarterly reports on Project progress based on MIS reports on project activities; • Assist the PD during emergency in timely developing information products and activities/plans. • Any other tasks assigned by the supervisors. Show less
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Education
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2016 - 2021
International Islamic University Chittagong
Bachelor's degree, Electronics and Telecommunication Engineering -
2014 - 2016
Chittagong City Corporation Premier College
HSC, Science -
2009 - 2014
Kattali Nurul Haque Chowdhury High School
SSC, Science
Community
