Quality Assurance Analyst

• May 2020 - Present

I work Q.A. for Vivify health AND I am Senior Provider Services Representative for Orthonet. I work Q.A. for Vivify health AND I am Senior Provider Services Representative for Orthonet.

Senior Provider Services Representative

• Jun 2016 - Present

Provider Services Representative

• Oct 2015 - Jun 2016

promoted to Senior Provider Services Representative on June 23rd 2016 promoted to Senior Provider Services Representative on June 23rd 2016

Marketing Manager

• May 2014 - May 2016

Wide range of activities in order to market the services and products of a radio station. Designing and implementing innovative promotional campaigns and events that engage audiences and meet client needs; developing the station’s relationships with audiences and clients; and work closely with colleagues involved in sales, sponsorship, promotions, events, publicity and programming. O Offer insight about audiences and key commercial partners so that station output and other activities meet audience and client expectations, contribute to building the brand, and maximize revenue. Show less

Customer Service Representative

• Dec 2014 - Aug 2015

Make reservations for rides to and from various Southern California airports Resolve any issues involving payments or refunds. Handle customer complaints. Chat and email support Make reservations for rides to and from various Southern California airports Resolve any issues involving payments or refunds. Handle customer complaints. Chat and email support

Outreach Ambassador

• Jul 2014 - Jul 2015

As a Outreach Ambassador, I Help High School Seniors transition into college. I visit High schools career center weekly to help high school students understand the college process. I also visit community events representing Long beach City College and help people understand how a two year university works. At LBCC I also help students understand and apply for scholarships. LBCC has over 700 scholarship donors and we help students with the application process.

Enrollment Services Student Assistant

• Oct 2013 - May 2015

Communicate in person or on the telephone with students or prospective students to explain or assist them in enrollment, registration, and financial aid procedures and notify students to provide outstanding materials as necessary.

Social Media Coordinator intern

• May 2013 - May 2015

Promote LaTalklive via Social Media. Photography and Videography at events for LaTalklive. Promote LaTalklive via Social Media. Photography and Videography at events for LaTalklive.

Member Intake/Call Center

• May 2012 - Dec 2012

Contact new members to give an overview of thier new Caremore Services. Explain how a Medicare HMO works to new members. Arrange transportation through our transportation department. Explain carmremore benefits Explain billing Contact new members to give an overview of thier new Caremore Services. Explain how a Medicare HMO works to new members. Arrange transportation through our transportation department. Explain carmremore benefits Explain billing

Concierge/Front Desk

• Aug 2009 - May 2011

Customer Service Rep/Call Center

• Aug 2007 - Jul 2008

Service Counselor/Call Center

• Jan 2001 - Jul 2006