Hr and housing coordinator

• Jan 2023 - Present

Human Resources Coordinator

• Apr 2022 - Dec 2022

Consultant

• Feb 2019 - Apr 2022

Administrative Assistant

• Nov 2017 - Aug 2019

Group HR Gerenalist

• Apr 2018 - Apr 2018

Employee Relations assistant

• Aug 2017 - Oct 2017

Government relation coordinator

• Jul 2017 - Aug 2017

HR Assistant

• Jan 2013 - May 2017

Act as the focal point for the Employee Affairs Email Address receiving all the internal and the external E-Mails, answer all the queries, solve the issues, distribute the incoming E-Mails within the HR teams and provide all the information’s, policies and procedures. • Handle the HR Call center. • Word in Mobilization of the Employees (preparing the visas, the air ticket booking, the housing process, arranging all the transportations for the new joiners and finishing all the Government related. • Process all the work flow related (Education, Medical, Dental, Air passage, Shukrn award, Health club membership, professional organization membership, etc.) • Process all the payment related (all he types of loans, salary advances and the end of service benefits) • Work with the Internal Audits (evaluate the processes and prepare the Memo’s for the payments or deductions if any then coordinate with the payroll to process the payments) • Process all the government related work papers (Immigration, traffic, retirement authority, court cases, etc.) • Support all the offshore employees by visiting the plant in monthly paces. • Prepare all the type of letters (Arabic and English). Show less

Customer Service Representative

• Dec 2011 - Mar 2013

the (Contact Center Al-Nokhba Team) as a consultant Al-Nokhba is the VIP customer call center, my role was a Pilot (customer service consultant provides the full support in the QTEL services such like the Mobile, landline, internet, mobile money, fiber optic service, etc.) • Work with the Complaints section, received all the transferred calls from the 111 and 100 call centers create the complaint and provide the customer with the tracking number the work in the complains and coordinate with all the other teams till we solved it and close the case. Show less

Customer Service Consultant

• Jan 2010 - Dec 2010

Handling all the customer Calles, queries and subscriptions Handling all the customer Calles, queries and subscriptions

HR Assistant

• Jan 2008 - Dec 2009

Renewal of RP’s passports, Visa renewals. • CR, Municipality approvals. • Exit Visas, Residence and Business Visas. • Noc’s, Salary certificate and other requests from Staff and Head Office staff. • Maintaining employee personal files and passport handling. • Vacation requests from store signed off by Store Manager to be processed and checked for eligibility and processed accordingly. • Monthly staff attendance records to be compiled and compared with Finger print reader and reports for salary deduction and other details to be forwarded to operations manager accordingly. • Extra hours worked by staff to be compiled in Compensatory off sheets to be send to me every month along with attendance register and to be filed accordingly. • Hotel bookings, flight bookings, BTR’s • Staff and Head Office JD’s and man power plans to be filed and updated. • Medical insurance coverage for all staff and processing of sick, emergency leaves etc. • Office Administration. • Attending Calls and routing to required personnel. • Ordering office Stationary. • Raising LPO’s as and when required. • Weekly HR Follow up sheet to be filled in and send it to the GM. Show less

Customer Service Representative

• Jan 2007 - Sep 2007