Business Senior Manager - Enriching Guests Experience -Performing Rituals Phase

• Apr 2019 - Present

أمين مسار تطوير التجربة في المسجد الحرام / مدير محفظة مشاريع الحرمين وتجربة أداء النسك • Direct the creation and management of the Hajj & Umrah experience transformation roadmap, experience portfolio of initiatives and projects, delivery performance, experience economics, implementation of experience governance, and interlocked activities across the journey • Oversee the overall experience portfolio of initiatives (at the two Holy Mosques, Mawaqeets, Holy Sites) status and performance, and ensure providing any support needed for efficient execution of initiatives and successful achieving of strategic goals and KPIs to government entities, and ensure risks are identified and mitigated • Direct the coordination efforts across multiple entities and guide any change management requirements, while ensure maintaining strong relationships with all stakeholders • Direct the establishment of stakeholders’ management plan and the implementation of the efficient communication framework. • Developing key KPIs in compliance with Guests' services and satisfactions (in different segments) across the Journey ( KPIs at the two Holy Mosques,.....). • Founder of DARP's Happiness TEAM ( Engagements inspirational team). * Certified as Prosci Change Practioner Show less

Head of Supply Chain Department

• Apr 2017 - Apr 2019

Proctor and Gamble manufactures two of the biggest brands in the world (Pampers and Always) in its facility in Jeddah. For this assignment, I worked as a Department Manager leading 4 (Outbound, Inbound , I-Trade and Customization department) of 22 employees and reported to the site Supply Chain Group Manager. My objectives were to run the supply chains following the synchronization concept (End to End) to supply centralized/non-centralized row materials on time with the best optimized costs, in compliance with the international/local regulations which leading to ship the finished, customized products to the customers meeting their satisfactions in terms of quality and time. Main Responsibilities: o Running the supply chain operations with zero safety, quality, internal control issues. o Starting up new initiative of the preparation center to supply the production lines with the standardized row martials targeting zero operational failures due to defected preparation. o Reducing all types of costs and increasing the storage capacity to absorb rapid changes of newcompetitive edge initiatives. o Restructured and incorporated the SC departments to enable reducing the RPM, FP inventory, implementing the flow to work, run to target and ownership concepts across all of the departments. Main Achievements:o Achieved the Service as Measured by Customers SAMBC 97% for all markets vs.95% ,The Case Fill Rate (CFR) was 99.1% vs.98.5%. o Completed the Global Internal Audit GIA audit with the score of 8 out of 8 in 2017. o Achieved 100% compliance for the global I-Trade audits in FY1718. o Delivered 5.17MM$ savings in RPM (VFR, exemptions, depalletizations projects), delivered 35% NSS savings in the Warehouse budget (800M$), delivered 1MM$ savings in transportations and shipping budgets out of 6MM$ and delivered zero detention and demurrage in FY1718. o Shipped more than 19MM cases with the total costs of more than 60MM$. Show less

Operations Module and Startup Department Manager

• Oct 2015 - Mar 2017

Worked as Operations Department Manager in the baby care module leading three sub-departments of 40 employees and reported to the Site Operations Group Manager. My objectives were to run the module following the operational excellence criteria to meet our customer needs and to deliver the start up of the High-Speed Bundler (HSB) initiative (standardization of secondary packaging) on time. Main Responsibilities: o Sustained the operational capability and Run To Target to meet our customer needs. o Built and led cross-functional teams to manage the HSB initiatives execution from kick-off to closure documentation on three lines. Main Achievements: o Achieved the highest PR 86.5% for the whole fiscal year of FY1516. o Delivered GPRM2 for the HSB on one line out of three. Show less

Production Line Manager and Acting Capital Systems Manager_ Jeddah site

• Feb 2015 - Sep 2015

Worked as Production Line Leader in baby care module leading 22 employees and reported to the Operations Department Manager. My objectives were to operate with excellence to meet the customer needs. In addition to that, I have been assigned to continue leading the capital department (previous assignment) until hiring a new capital manger (which occurred six months later). Main Responsibilities: o Delivering the operational excellence results, raising the capability of employees. o Managing the capital budgets to secure the business, completing the closure of the annual and appropriation budgets with Zero carryover, overspending, Internal control issues. Main Achievements: o Passing the external capital key element assessment audit with the score of 8 out of 8 Aug 2015. o Delivered the PR target for seven consecutive months. Show less

Capital Systems and Plant Facilities Project Manager

• Mar 2014 - Jan 2015

Worked as Capital Systems and Plant Facilities Project Manager reported to the Engineering Department Manager. My objectives were to manage the total fixed assets of the site and the introduction of the new initiatives to be capitalized on time without any deviations or overspending. Main Responsibilities: o Managing the fixed assets systems of the site with the total value of 175 MM$. o Was responsible for all the capital spendings of the site projects with total amount of 4.5MM$ per year and the site initiatives budgets with total amount of 23 MM$. Main Achievements: o Built the customization building, uplifting the admin offices were the major two projects in addition to countless minor projects in the project management field and got qualified on the essential capital systems of Proctor and Gamble. o Capitalizing on time 100%, zero overspending, carry over for all related capital budgets. Show less

Storeroom Department Manager

• Jun 2011 - Jan 2015

Worked as Storeroom Manager which my role was to supply the plant with all types of spare parts from all over the world and coordinate the repair and maintenance activities along with reducing the spare parts inventory. My major achievements were a 25% reduction in Spare-part inventory without major impact on the business and passing the Preventive Maintenace global audit of the site in 2013.

Process Engineer

• Mar 2011 - Jun 2011