Customer Support Specialist

• Jan 2022 - Present

Google Workspace Sales, customer service and support agent

• Jun 2018 - Jan 2022

•Resolving customer technical issues and inquiries and presenting complex information in a simple and understandable manner. •Provide customers with exceptional customer service and a positive impression of self and organization through courteous, prompt, and responsive resolution of their inquiries. •Assisting customers to get more value out of the service they purchased by educating, recommending, offering strategic advices and upselling the product when appropriate. •Exceeding targets, metrics, and KPIs.

Research And Development Specialist

• Oct 2015 - May 2018

• Developed Natural & Organic cosmetics with Edible ingredients for foreign market (USA). • In charge of creating formulation of cosmetic products (skin-care, personal care, body & bath care). Responsible for formulas through stability, micro and compatibility testing. • Developed and enhanced the quality of cosmetic and personal care products. Analyzed real data, assessed sensory quality, carried out product performance tests. • Collaboration with Quality control, Quality assurance, Production, Purchasing and Marketing teams in order to create and develop the products. • Preparation and preservation of suitable documentation such as drawings, charts, tables and presentations. •Analyzing interesting and unusual customer data, with the aim of improving the results.