Experience

Elgin Fastener Group
• United States
• Machinery Manufacturing
• 100 - 200 Employee
• Inside Sales Account Manager

  • Feb 2020 - Present


Wakeman Law Group PC

• Operations Manager

  • Nov 2016 - Feb 2020

  For nearly 3 years now, I have been involved in the start-up of Wakeman Law Group. Although this role is a bit outside my sales career, it has been an invaluable opportunity to help make this dream a reality for the owner (my wife). In this capacity, I was involved from the beginning in scouting out and ultimately building out the ideal location, getting the office opened, and establishing operating procedures as the business grew. From day one, the goal has been to do my job well enough that the business no longer needs me on a day-to-day basis. I am proud to say we have now reached that point, which brings me to my next career move back to the sales and customer service work that I love. Show less



Shamrock International Fastener, LLC.

• Customer Service Representative, Major Accounts

  • Nov 2011 - Oct 2016

  At Shamrock, my focus was entirely on building strong relationships with customers in our account portfolio. I specifically had the opportunity to manage 15 customers, some of which were Shamrock’s largest multi-million dollar accounts. With these accounts, my main objective was to keep them happy and be proactive in growing our business with them. Aside from ongoing account management, I expanded our market share through prospecting efforts, was involved in monitoring production processes, and optimized inventory control and sales management activities. My main accomplishments included: ▪ Initiating a strategy to turn $12k of dead inventory into $14k of sold product. ▪ Spurring both internal and external change hinged on increased lines of communication. Internally, this included opening lines of communication between buyers and engineers to better predict seasonal and market fluctuations. Externally, this featured connections between Shamrock and customer engineers to facilitate sales. ▪ Engaging in frequent customer purchase reviews to identify and present win-win solutions to key accounts. Show less



Mechanical Power Inc.

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Sales and Operations Manager

  • Dec 1993 - Apr 2011

  My contributions at Mechanical Power helped really launch the company into the mainstream marketplace. Through leadership involvement in both sales and operations, I was able to build a strong business foundation capable of withstanding the explosive growth we experienced as a result of new sales initiatives. On the sales side, I directed our national sales activities, maintained P&L accountability, and served as a manager on over 40+ accounts. On the operations side, I supervised 8 staff as well as operations across our warehouse (shipping and receiving), quality assurance, and customer relations departments. My main accomplishments included: ▪ Transforming Mechanical Power from a $650k to a $6M annual sales company. ▪ Spurring an 823% growth in sales over 15-years (from 1993 to 2008) due to concentration on providing efficient and respectful services that resulted in a loyal customer base as well as aggressively expanding sales base with customers in congruent fields to current accounts. ▪ Implementing a QA system that helped pinpoint issues before they reached customers, boosted our credibility among customers, and became a lucrative sales tool. Show less