Experience

Christian Children's Fund [Non-profit NGO company; 1,600 employees worldwide]

• Director, Global Organization Development & Talent Management

  • Mar 2008 - Present

  Global OD strategy & practices and talent management at the enterprise level. CCF is a child sponsorship & development organization with 70-year history, dedicated to improving humanity by creating opportunities for the deprived, excluded and vulnerable children of the world. Projects and programs at CCF reach out to 30+ countries with presence in developing nations in Africa, America and Asia. Learn more by visiting our website at www.christianchildrensfund.org

• Director, Global OD & Talent

  • 2008 - Present



Intuit

• United States
• Software Development
• 700 & Above Employee

• Director, Learning & Development

  • 2006 - 2007

  Overseeing the learning & development function for Digital Insight (an Intuit company). Responsibilities included L&D corporate strategies, learning design & implementation, learning management systems, vendor relationship, budget oversight, and internal consultation on L&D solutions to improve job performance. Strategic partnership with HR on driving organization development and leadership development initiatives.


Digital Insight an Intuit Company
• Director, Learning & Development

  • 2006 - 2007


Charles Schwab

• United States
• Financial Services
• 700 & Above Employee

• Director of Global Learning & Development

  • Oct 1999 - Jan 2006

  Led professional learning and leadership development initiatives to support enterprise strategies in business growth across all parts of the Schwab Global Services Enterprise (client accounts and operations in US, Europe and Asia). Managed organizational development, leadership development, training curriculum design and delivery, e-Learning design and development, coaching and mentoring programs. Supervised and directed a team of instructional designers, facilitators and technologists.… Show more Led professional learning and leadership development initiatives to support enterprise strategies in business growth across all parts of the Schwab Global Services Enterprise (client accounts and operations in US, Europe and Asia). Managed organizational development, leadership development, training curriculum design and delivery, e-Learning design and development, coaching and mentoring programs. Supervised and directed a team of instructional designers, facilitators and technologists. Managed annual L&D budget and all vendor relationships.

• Senior Manager

  • Apr 1996 - Sep 1999

  As the senior manager of the Asia Pacific Services Call Center in San Francisco, managed the call center to grow professional staff, upgrade service standards and support sales. Oversight of a 125-specialist San Francisco Call Center servicing approximately 110,000 US-based clients as well as 13,000 global clients from around the world. Implemented leadership development initiatives to groom leaders at multiple levels. Partnered closely with HR to implement career development and recruiting… Show more As the senior manager of the Asia Pacific Services Call Center in San Francisco, managed the call center to grow professional staff, upgrade service standards and support sales. Oversight of a 125-specialist San Francisco Call Center servicing approximately 110,000 US-based clients as well as 13,000 global clients from around the world. Implemented leadership development initiatives to groom leaders at multiple levels. Partnered closely with HR to implement career development and recruiting plans to accommodate dramatic growth of the center. Incorporated client satisfaction survey metrics and quality assurance to champion excellent service standards. Led high-performing teams and managers to achieve organizational objectives.



Ray Sung Financial

• Owner

  • Apr 1992 - Oct 1994

  Financial planning services to high net-worth individual clients to meet their retirement, insurance, investing and estate planning needs.