Ray Raguindin

Helpdesk Manager at Color at Color
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area
Skills

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Credentials

  • Okta Certified Professional
    Okta
    Oct, 2021
    - Nov, 2024
  • ITIL® Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Jan, 2016
    - Nov, 2024
  • MCSE 2000
    Microsoft
    Jun, 2002
    - Nov, 2024
  • VCP5
    VMware
    Mar, 2012
    - Nov, 2024
  • CompTIA A+
    CompTIA

Experience

  • Color
    • United States
    • Public Health
    • 300 - 400 Employee
    • Helpdesk Manager at Color
      • Jul 2021 - Present

      As the IT Helpdesk manager at Color, I lead an onsite IT team to support our corporate offices, Zoom Rooms and users. Additionally, I lead the IT support of our mobile sites. As part of a cross IT team effort, I led the implementation of a new ticketing system and migration of asset management into the ticketing system. In addition, to support of the rapid growth of our mobile sites, I led the project to implement a mobile tablet kitting process. As the IT Helpdesk manager at Color, I lead an onsite IT team to support our corporate offices, Zoom Rooms and users. Additionally, I lead the IT support of our mobile sites. As part of a cross IT team effort, I led the implementation of a new ticketing system and migration of asset management into the ticketing system. In addition, to support of the rapid growth of our mobile sites, I led the project to implement a mobile tablet kitting process.

  • Handshake
    • United States
    • Software Development
    • 500 - 600 Employee
    • IT Manager
      • Jun 2019 - Jul 2021

      At Handshake, I was responsible for our IT Infrastructure, core productivity suite and chat platform. I implemented AssetPanda to aid in tracking IT equipment. In partnership with the People team, rolled out a new ticketing system (AtSpoke). I quickly shifted the onboarding processes to accommodate fully remote onboarding. I also led the implementation of Workato to automate IT onboarding and offboarding processes. At Handshake, I was responsible for our IT Infrastructure, core productivity suite and chat platform. I implemented AssetPanda to aid in tracking IT equipment. In partnership with the People team, rolled out a new ticketing system (AtSpoke). I quickly shifted the onboarding processes to accommodate fully remote onboarding. I also led the implementation of Workato to automate IT onboarding and offboarding processes.

  • Impossible Foods
    • United States
    • Food and Beverage Services
    • 400 - 500 Employee
    • IT Manager
      • Mar 2016 - Nov 2018

      As the IT Manager at Impossible Foods, I built the IT team (Systems Administrators and Help Desk). In addition, I implemented IT Infrastructure (AD, Site to Site VPN, etc...) in a hosted environment to support ERP/MRP. I also managed the IT portion of the ERP and MRP implementation projects. I managed the IT Infrastructure build-out for the new manufacturing plant and our new headquarters. During this time, the IT team supported the 3x growth in headcount. As the IT Manager at Impossible Foods, I built the IT team (Systems Administrators and Help Desk). In addition, I implemented IT Infrastructure (AD, Site to Site VPN, etc...) in a hosted environment to support ERP/MRP. I also managed the IT portion of the ERP and MRP implementation projects. I managed the IT Infrastructure build-out for the new manufacturing plant and our new headquarters. During this time, the IT team supported the 3x growth in headcount.

  • AMAG Pharmaceuticals
    • United States
    • Pharmaceutical Manufacturing
    • 100 - 200 Employee
    • Senior Cloud Architect
      • Aug 2015 - Mar 2016

      As part of CBR's integration with AMAG, responsible for maintaining the existing IT Infrastructure and ensuring uptime. In accordance with AMAG's cloud first strategy, helped to plan and drive the consolidation of CBR's existing Data Centers as a preparatory step toward eventual cloud migration. In addition to individual contributions, coordinated Cloud Architect team efforts to implement new technical solutions to help bridge the gap. Worked closely with the application and Cloud Architect… Show more As part of CBR's integration with AMAG, responsible for maintaining the existing IT Infrastructure and ensuring uptime. In accordance with AMAG's cloud first strategy, helped to plan and drive the consolidation of CBR's existing Data Centers as a preparatory step toward eventual cloud migration. In addition to individual contributions, coordinated Cloud Architect team efforts to implement new technical solutions to help bridge the gap. Worked closely with the application and Cloud Architect teams to help ensure smooth migration of workloads across Data Centers. As part of audit compliance, organized internal and external efforts to maintain PCI compliance. Show less As part of CBR's integration with AMAG, responsible for maintaining the existing IT Infrastructure and ensuring uptime. In accordance with AMAG's cloud first strategy, helped to plan and drive the consolidation of CBR's existing Data Centers as a preparatory step toward eventual cloud migration. In addition to individual contributions, coordinated Cloud Architect team efforts to implement new technical solutions to help bridge the gap. Worked closely with the application and Cloud Architect… Show more As part of CBR's integration with AMAG, responsible for maintaining the existing IT Infrastructure and ensuring uptime. In accordance with AMAG's cloud first strategy, helped to plan and drive the consolidation of CBR's existing Data Centers as a preparatory step toward eventual cloud migration. In addition to individual contributions, coordinated Cloud Architect team efforts to implement new technical solutions to help bridge the gap. Worked closely with the application and Cloud Architect teams to help ensure smooth migration of workloads across Data Centers. As part of audit compliance, organized internal and external efforts to maintain PCI compliance. Show less

  • Cord Blood Registry
    • United States
    • Biotechnology Research
    • 100 - 200 Employee
    • Infrastructure Manager
      • Aug 2013 - Aug 2015

      Managed the Infrastructure team and was responsible for Compute, Storage, Network, Virtual Infrastructure, Active Directory, DNS, Email, Windows Server, Data Centers, etc... Emphasized team planning, documentation and communication. In addition, focused on team skill edification so that the team would be in better position to help execute business projects and initiatives. Architected the Compute, Storage, and Virtual Infrastructure to provide performance, redundancy, resiliency and… Show more Managed the Infrastructure team and was responsible for Compute, Storage, Network, Virtual Infrastructure, Active Directory, DNS, Email, Windows Server, Data Centers, etc... Emphasized team planning, documentation and communication. In addition, focused on team skill edification so that the team would be in better position to help execute business projects and initiatives. Architected the Compute, Storage, and Virtual Infrastructure to provide performance, redundancy, resiliency and scalability. Also helped to guide the network architecture to achieve the same requirements. In addition, played a key part in all Infrastructure architectural decisions toward the goal of Disaster Recovery. Managed Infrastructure Team efforts on the following projects. Virtualization of existing Siebel CRM implementation AD upgrade (2003 to 2008) Implemented Pure Storage Array to replace EMC VNX 5700 Network upgrade (WAN/LAN) VMware vCenter upgrades Cisco UCS implementation Successful Call Center systems upgrade (Avaya VoIP, call recording, CRM integration, and reporting) Completed ERP Implementation (Microsoft Dynamics AX) Implementation of new Quality Management System Coordinated PCI compliance efforts such as internal and external vulnerability scans and any subsequent remediation. As part of the Call Center and ERP projects, I worked closely with the System Integrators, Project Managers, Security Vendors as well as internal CBR resources to help not only ensure the project success but also maintain PCI compliance. As part of the efforts, the PCI footprint was reduced. Also participated in ISO Audit compliance and worked to ensure that the Infrastructure requirements were addressed.

    • Senior Systems Administrator
      • Jun 2009 - Aug 2013

      Individual contributor responsible for the technical architecture of the Infrastructure as well as operational uptime of production systems -Virtual Infrastructure, SAN Storage Arrays and physical servers. Implemented the following: VMware based Infrastructure in at each of the Data Centers Dell EqualLogic implementation EMC VNX 5700 configuration and deployment EMC Avamar and Data Domain configuration and implementation Managed Verint Call Recording System… Show more Individual contributor responsible for the technical architecture of the Infrastructure as well as operational uptime of production systems -Virtual Infrastructure, SAN Storage Arrays and physical servers. Implemented the following: VMware based Infrastructure in at each of the Data Centers Dell EqualLogic implementation EMC VNX 5700 configuration and deployment EMC Avamar and Data Domain configuration and implementation Managed Verint Call Recording System upgrade (Quality Monitoring, Compliance Recording and Enterprise Training) Strongmail upgrade Symantec Brightmail SPAM filter upgrade Symantec Endpoint Protection upgrade. Audit Compliance applications implementation. Led the consolidation of Colo cages at Data Center Internal Windows based PKI Verint Witness Call Recording/Quality Monitoring upgrade

  • V&C Solutions
    • Senior Systems Administrator
      • Sep 2008 - Sep 2008

      Provided end-to-end IT services for multiple customers. Planned, executed, and documented client infrastructure changes. Responsible for monthly patching as well as backup schedules. Technologies included the following: Windows Server 2000/2003/2008, AD, DFS, DNS, WINS, DHCP, IIS, Sharepoint, Serv-U/Mozilla FTP, Exchange 2003/2007, SQL 2000/2005, Blackberry Enterprise Server (BES), iPhone/Blackberry, Veritas Backup Exec, Trend Micro Antivirus, ESET NOD32, VMware (Server/ESXi), MS… Show more Provided end-to-end IT services for multiple customers. Planned, executed, and documented client infrastructure changes. Responsible for monthly patching as well as backup schedules. Technologies included the following: Windows Server 2000/2003/2008, AD, DFS, DNS, WINS, DHCP, IIS, Sharepoint, Serv-U/Mozilla FTP, Exchange 2003/2007, SQL 2000/2005, Blackberry Enterprise Server (BES), iPhone/Blackberry, Veritas Backup Exec, Trend Micro Antivirus, ESET NOD32, VMware (Server/ESXi), MS Virtual Server 2005 R2, Windows 2000/XP, MS Office 2003/2007, Macs, OSX, Kaseya, Sonicwall network equipment, EMC SAN, and Netapps. Show less Provided end-to-end IT services for multiple customers. Planned, executed, and documented client infrastructure changes. Responsible for monthly patching as well as backup schedules. Technologies included the following: Windows Server 2000/2003/2008, AD, DFS, DNS, WINS, DHCP, IIS, Sharepoint, Serv-U/Mozilla FTP, Exchange 2003/2007, SQL 2000/2005, Blackberry Enterprise Server (BES), iPhone/Blackberry, Veritas Backup Exec, Trend Micro Antivirus, ESET NOD32, VMware (Server/ESXi), MS… Show more Provided end-to-end IT services for multiple customers. Planned, executed, and documented client infrastructure changes. Responsible for monthly patching as well as backup schedules. Technologies included the following: Windows Server 2000/2003/2008, AD, DFS, DNS, WINS, DHCP, IIS, Sharepoint, Serv-U/Mozilla FTP, Exchange 2003/2007, SQL 2000/2005, Blackberry Enterprise Server (BES), iPhone/Blackberry, Veritas Backup Exec, Trend Micro Antivirus, ESET NOD32, VMware (Server/ESXi), MS Virtual Server 2005 R2, Windows 2000/XP, MS Office 2003/2007, Macs, OSX, Kaseya, Sonicwall network equipment, EMC SAN, and Netapps. Show less

  • NXP Semiconductors
    • Netherlands
    • Semiconductor Manufacturing
    • 700 & Above Employee
    • Senior Windows Server Administrator
      • Aug 2002 - Aug 2008

      Operations: IT infrastructure management (AD, DHCP, DNS, WINS, DFS, Network Appliance Filers, Print, Antivirus, WSUS), Application Services (Citrix/Terminal Server, MS cluster/NLB, IIS, FTP, MS SQL, Formscape, Tibco, Stopware, Backup Exec, SAP and Oracle), and Netapp filers (CIFS). Quarterly patches. Responsible for the servers in the San Jose data center as well as support of remote offices. Created and maintained procedures/documentation for the server group (Citrix, Network… Show more Operations: IT infrastructure management (AD, DHCP, DNS, WINS, DFS, Network Appliance Filers, Print, Antivirus, WSUS), Application Services (Citrix/Terminal Server, MS cluster/NLB, IIS, FTP, MS SQL, Formscape, Tibco, Stopware, Backup Exec, SAP and Oracle), and Netapp filers (CIFS). Quarterly patches. Responsible for the servers in the San Jose data center as well as support of remote offices. Created and maintained procedures/documentation for the server group (Citrix, Network Appliance, etc.). Merger & Acquisition: Created Citrix Internet portals for acquired business units of Conexant and Silicon Labs. Migrated acquired Silicon Labs users, workstations, and servers to a new NXP AD. Disentanglement (Separation from Philips Semiconductors): As part of a Global IT consolidation, worked at the regional infrastructure level to migrate local services (desktop management, Antivirus, Patch automation, DHCP) to the centralized corporate solutions (MS SMS/McAfee EPO/MS WSUS) in the North America. Helped plan and execute the migration of the North America Region users, computers, and servers from the Philips AD to a new AD environment. Global reference team point of contact for the disentanglement of NXP from Philips Semiconductors. provided regional input to the global team and helped to shape technical decisions. Implementations: Part of the team North American HP OpenView implementation team (on the Windows Server side). Assisted in mapping out the architecture of a new HP OpenView environment. Implemented agents and configured monitoring parameters on all the North American Region servers. Planned, implemented, and documented the rollout of Veritas Site Replicator to centralize remote site (10 sites in the U.S.) data for centralized/local for backup. Worked with the Philips Semiconductor division ITIL implementation. Show less Operations: IT infrastructure management (AD, DHCP, DNS, WINS, DFS, Network Appliance Filers, Print, Antivirus, WSUS), Application Services (Citrix/Terminal Server, MS cluster/NLB, IIS, FTP, MS SQL, Formscape, Tibco, Stopware, Backup Exec, SAP and Oracle), and Netapp filers (CIFS). Quarterly patches. Responsible for the servers in the San Jose data center as well as support of remote offices. Created and maintained procedures/documentation for the server group (Citrix, Network… Show more Operations: IT infrastructure management (AD, DHCP, DNS, WINS, DFS, Network Appliance Filers, Print, Antivirus, WSUS), Application Services (Citrix/Terminal Server, MS cluster/NLB, IIS, FTP, MS SQL, Formscape, Tibco, Stopware, Backup Exec, SAP and Oracle), and Netapp filers (CIFS). Quarterly patches. Responsible for the servers in the San Jose data center as well as support of remote offices. Created and maintained procedures/documentation for the server group (Citrix, Network Appliance, etc.). Merger & Acquisition: Created Citrix Internet portals for acquired business units of Conexant and Silicon Labs. Migrated acquired Silicon Labs users, workstations, and servers to a new NXP AD. Disentanglement (Separation from Philips Semiconductors): As part of a Global IT consolidation, worked at the regional infrastructure level to migrate local services (desktop management, Antivirus, Patch automation, DHCP) to the centralized corporate solutions (MS SMS/McAfee EPO/MS WSUS) in the North America. Helped plan and execute the migration of the North America Region users, computers, and servers from the Philips AD to a new AD environment. Global reference team point of contact for the disentanglement of NXP from Philips Semiconductors. provided regional input to the global team and helped to shape technical decisions. Implementations: Part of the team North American HP OpenView implementation team (on the Windows Server side). Assisted in mapping out the architecture of a new HP OpenView environment. Implemented agents and configured monitoring parameters on all the North American Region servers. Planned, implemented, and documented the rollout of Veritas Site Replicator to centralize remote site (10 sites in the U.S.) data for centralized/local for backup. Worked with the Philips Semiconductor division ITIL implementation. Show less

  • Electronic Data Systems
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Windows Server Administrator
      • Oct 1999 - Aug 2002

      Technical lead at the Philips Semiconductors account for the last two years responsible for Windows server Infrastructure. Planned, coordinated, and carried out quarterly Windows server maintenance windows. Created and maintained procedures/documentation for the server group. Maintained backups. Trained new server administrators. Technical lead at the Philips Semiconductors account for the last two years responsible for Windows server Infrastructure. Planned, coordinated, and carried out quarterly Windows server maintenance windows. Created and maintained procedures/documentation for the server group. Maintained backups. Trained new server administrators.

  • Entex Information Systems
    • Desktop Support
      • Aug 1998 - Oct 1999

      Provided desktop Support of Windows 3.1 & Windows NT systems. Part of Windows 3.1 to NT4 migration project. Assisted with Y2K projects. Provided desktop Support of Windows 3.1 & Windows NT systems. Part of Windows 3.1 to NT4 migration project. Assisted with Y2K projects.

  • Electronic Data Systems
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Desktop Support
      • Jan 1998 - Aug 1998

      Provided Executive computer support and supported of Windows 95/NT4 system Provided Executive computer support and supported of Windows 95/NT4 system

  • IKON Office Solutions
    • Retail Office Equipment
    • 700 & Above Employee
    • Computer Connectivity Specialist
      • Jun 1994 - Dec 1997

      Responsible for the integration of network printing/fax devices. Provided client IS department training and support on computer software for these devices. Responsible for the integration of network printing/fax devices. Provided client IS department training and support on computer software for these devices.

Education

  • University of San Francisco
    Bachelor of Science Degree in Management Information Systems
    2001 - 2002

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