Experience

Carrington College California-Pleasant Hill

• Higher Education
• 1 - 100 Employee

• Director Of Admissions

  • Jul 2020 - Present

  Training new Admissions Representatives on making calls, how to set up appointments, handlingprospective students’ questions and understanding the school compliance. Responsible for secondinterviews of new students, insuring they understand what was presented to them about the program curricula, class schedule and tuition for the college, as well as provide them the financial aid information. Establishes admissions operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.



ReadyEdgeGo

• United States
• Education Management
• 1 - 100 Employee

• College Mentor

  • May 2020 - Present



University of Silicon Valley

• Higher Education
• 100 - 200 Employee

• Senior Admissions Advisor

  • May 2011 - Jul 2020

  Make sure that monthly, weekly and daily minimum standards were met. Managed daily high volume of calls, emails, and relationship nurturing. Converted new inquires at 83% success rate on goal of 75%. Highest conversion of student interviews at 70% on a goal of 55%. Interview to enroll converted at 67% on goal of 50%. Enroll to start highest in company at 88% on a goal of 75%. Overall student retention 91%. Helped increase overall student population from 100 to 574. Tracked key metrics meticulously to capture data and activities. Work closely with Director of Admissions on budgeting, marketing, recruiting, hiring, daily support activities for the overall department. Provide programs training and coaching in all areas of enrollment services for internal staff and new hires. Execute event planning such as workshops, counselors’ meet & greet, open houses, high school field trip visits to enhance admissions production and college reputation. Collaborate with Dean of the College on special academic projects that include presentation week, faculty web pages, and new program launches.



Carrington College California-San Jose

• Higher Education
• 500 - 600 Employee

• Senior Admissions Representative

  • Dec 2008 - May 2011

  Represent the College to prospective students and their families in San Jose California area. Making 100 plus outbound calls to perspective students, setting appointments for perspective students giving tours. Arrange and conduct individual interviews with students as well as organize regional group information sessions for students and parents Helping perspective students through the enrollment process, meeting an enrollment budget every month.

• Admissions Representative

  • May 2008 - Dec 2008



GOODNIGHT INN

• Front Desk

  • Jan 2008 - Aug 2008

  Checking in and checking out guests, setting up reservations for guests, data entry, balancing cash drawer every night. Answering phone calls, filing paperwork, and faxing.



CAPITAL FUNDING & REALTY

• Assistant Loan Rep

  • Oct 2005 - Jan 2008

  Cold calling 150-200 calls per day, taking loan applications over the phone, pulling credit reports, opening escrow for new loan orders, setting up appraisal appointments. Assisting the loan officer with loan conditions and funding conditions.



EXECUTIVE FINANCIAL AND HOME REALTY

• Telemarketer

  • Apr 2004 - Oct 2005

  Cold calling 200 plus calls per day, faxing loan documents to title companies, filing funded files, making copies of loan documents.