General Manager Operations

• Dec 2021 - Present

Keolis Downer is the largest private multimodal transport operator in Australia. With 4,800 employees and a presence in five states, Keolis Downer enables 250 million passenger journeys per year. We operate and maintain the largest tram network in the world. In Australia we manage Yarra Trams in Melbourne, the light rail network on the Gold Coast (G:link), and more than 1,200 buses in NSW, Western Australia, South Australia and Queensland. Established in 2009, Keolis Downer is a joint venture between Keolis, a leading public transport operator established in 16 countries, and Downer, the leading provider of integrated services in Australia and New Zealand. Show less

QLD State Manager

• Sep 2017 - Dec 2021

Leading the QLD team of sales, operations and admin for this national company with the intent to grow the Brisbane and regional QLD territories through branch expansion and market penetration in areas not currently domiciled. Deeply involved in personnel development, supply chain management, operation management and rapid market growth strategies. Leading the QLD team of sales, operations and admin for this national company with the intent to grow the Brisbane and regional QLD territories through branch expansion and market penetration in areas not currently domiciled. Deeply involved in personnel development, supply chain management, operation management and rapid market growth strategies.

General Manager - QLD

• Jul 2014 - Apr 2017

As the General Manager for ANC QLD I firstly restructured the business operation, reversing a position of financial loss to secure consistent year on year growth and profitability. This involved the closure of a loss making division and the cessation of it's service type, the restructure of fleet contracts and the launch of new to market courier services more in tune to the needs of our customers within a market ever more reliant on speed and efficiency. Mandate: -Lead the turnaround of the company's poor financial performance. -Lead a staff base covering sales, operations and administration across a 100 plus vehicle fleet servicing the delivery needs of major national clients including Bunnings, IKEA, Fuji Xerox, Sullivan and Nicolaides and Brisbane City Council. -Transform the transaction based culture and create high performance teams focused on longer tern strategies. -Manage the ongoing success and growth of the business. Highlights included: -Regenerated loss making business to year on year profitability growth each year since commencement. -Restructured services to reduce reliance on the bottom end market. Thus removing the chaotic culture associated with this market and achieving rapid and significant turnaround in operating profit. -Restructured and empowered mid-level management through mentoring and development strategies to embrace a change culture focused on long term relationship outcomes. -Significantly reduced overheads across the business and consolidated back office functions into the national group. -Supported staff to move forward and embrace the company’s new direction and ethos, gaining respect, camaraderie and a positive, productive work environment. -Queensland business turnaround nominated as the highlight of the groups achievements by CEO. The roles of State GM's were retrenched due to the merger of State stake holding which brought about a full back office consolidation into NSW. Show less

Brisbane Manager

• Nov 2012 - Jun 2014

As Brisbane Manager I lead the manufacturing operations, warehouse & logistics and sales teams, enhancing processes and procedures in line with strategic objectives to improve revenue, manufacturing processes and profitability. Highlights include: -Initially conducted comprehensive business review, initiating a full culture change strategic plan. -Grew revenue above 20% within 12 Months and delivered growth year on year. -Restructured and developed sales force to achieve strong top line growth in a declining RV manufacturing market. -Developed closer business to business relations with key accounts through improved partnership programs. -Drove ongoing improvements across marketing, product offerings and manufacturing processes. -Introduced additional major product lines achieving above target sales. Show less

• Apr 2009 - Aug 2012

Relocated from NZ to implement operational strategic direction across processing services, financial transactions and quality and output function. Managed 3rd party supplier contracts. Supervised 6 direct mid level management reports and above 100 indirect staff.Highlights include:-Drove continuous improvement culture shift culminating in a doubling of engagement rates within 12 months.-Created and implemented operational strategic plan achieving zero missed client service standards over my last two consecutive years which was a first for the organisation. -Managed customer service functions for Victorian government road safety program via back of house operations, overseeing processing of ~120k customer case documents per month.-Gained future cost efficiency in excess of 15% through implementation of online workflow systems.-As key stakeholder, developed and managed operational requirements for custom IT system implementation.-Performed as Chairman Health and Safety Committee, achieving zero LTIs for full year to June 2012. Show less

• Jun 2006 - Mar 2009

Responsible for financial and performance outcomes across all operations for the NZ arm of the organisation including all 3rd party supplier management.Highlights include:-Delivered consistent 11% annual revenue growth and EBIT improvement through a continual improvement process across all operations and revenue recovery systems. -Oversaw efficient throughput of ~50k customer case documents per month for Wellington City Council. -Built a culture of customer service excellence and re-established customer relations resulting in the renegotiating and resigning of an at risk government business processing outsourcing contract.-Improved transaction accuracy and efficiency through implementing robust technological solutions.-Conceived and established automatic payment reconciliation system.-Developed user-friendly self-service online payment system significantly reducing non-payment issues. -Established high levels of trust through timely reliable communications with stakeholders. -Identified areas of lost revenue and maximised WCC and Tenix returns.-Offered a position within the Melbourne HO group due to NZ performance. Show less

Regional Manager

• Jul 2003 - Jun 2006

Managed all facets of regional sales, operations and financial outcomes across a five branch network. Restructured management team to drive individual focus on sales, operational performance and customer care. Created and managed financial budgets and revenue to EBIT. Supervised five branch managers, sales, customer service and operations management. Highlights included: -Reduced customer complaints by 30% within first six months through improved customer communication and freight handling processes. -Increased revenue by 18% and bottom line by 10%. -Reduced lost and damaged freight by ~28% and improved freight turnaround times. -Stimulated new business growth and improved customer service and operational performance. Show less

Regional Manager

• Mar 1998 - Jun 2003

Promoted to deliver sales revenue, operations and financial management for five branch network located in the Southern region, and manage capital resources including fleet management of heavy and supporting vehicles. Supervised five branch managers, sales and operations management. Highlights included: -Achieved highest growth within the Asia Pacific Region and grew sales revenue consistently year on year. -Enhanced company reputation and secured repeat business through customer focused processes and policies. -Achieved 55% EBIT growth through major contractual wins within a 12 month period. -Delivered cultural change and established a customer driven workforce throughout the region. Show less