Ray Lai

Presales Manager at China Unicom Global Limited
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Contact Information
us****@****om
(386) 825-5501
Location
HK
Languages
  • English Professional working proficiency
  • Chinese Native or bilingual proficiency
  • Putonghua Professional working proficiency

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Credentials

  • HCIP-Cloud Service Solutions Architect
    Huawei
    Dec, 2022
    - Nov, 2024
  • ITIL® Foundation Certificate in IT Service Management
    PeopleCert
    Sep, 2021
    - Nov, 2024
  • Certified Six Sigma Black Belt
    Hong Kong Society for Quality
    Nov, 2018
    - Nov, 2024
  • CCNP Routing and Switching
    Cisco
    Jul, 2017
    - Nov, 2024
  • Certified Six Sigma Green Belt
    Hong Kong Society for Quality
    Jan, 2016
    - Nov, 2024
  • CCNA Routing and Switching
    Cisco
    Apr, 2014
    - Nov, 2024

Experience

    • Hong Kong
    • Telecommunications
    • 100 - 200 Employee
    • Presales Manager
      • Apr 2022 - Present

      -Responsible for the pre-sales support of China Unicom‘s product, e.g. IDC, global connectivity, public or hybrid cloud, ICT projects such as IP network, security solution, managed service; help customers to resolve the IT pain points by suggesting appropriate solutions with cost effective consideration and provide corresponding technical consultation. -Responsible for writing technical documents, such as project requirements documents, technical solutions, bidding documents, etc., able to present the projects, or to hold technical seminars with questions and answers scene. -Responsible for the post-sales support to project managers to implement and deliver the projects & services, sometimes might act as a PM role in tailor-made solution which you design, co-ordination between colleagues & vendors, with risk management & demand change management skills, to ensure the project or service to be implemented and delivered according to the plan. -Participate in the preliminary assessment and risk identification of the project

    • Hong Kong
    • Telecommunications
    • 300 - 400 Employee
    • Project Manager
      • Oct 2019 - Mar 2022

      -Responsible for project management from initial stage to delivery, specialized in Transmission and Data projects -Liaise with customers and vendors to facilitate service provisioning and related support -Manage resource planning, scheduling and cost control to ensure project completion of standard and within budget -Provide pre-sales support to Sales Managers in particular CRM related activities -Responsible for project management from initial stage to delivery, specialized in Transmission and Data projects -Liaise with customers and vendors to facilitate service provisioning and related support -Manage resource planning, scheduling and cost control to ensure project completion of standard and within budget -Provide pre-sales support to Sales Managers in particular CRM related activities

    • China
    • Telecommunications
    • 700 & Above Employee
    • Senior Project Specialist
      • May 2017 - Sep 2019

      Project Management Office: -Ensure customer subscribed services can be delivered on time with satisfaction in professional manner and in establishing and maintaining good relationship with VIP customers/business partners. -Conduct process management with different department(s)/team(s) in order to make a smoothly work flow to provide service to customer -Cost Management by calculating the profit and loss margin analysis Project Management Office: -Ensure customer subscribed services can be delivered on time with satisfaction in professional manner and in establishing and maintaining good relationship with VIP customers/business partners. -Conduct process management with different department(s)/team(s) in order to make a smoothly work flow to provide service to customer -Cost Management by calculating the profit and loss margin analysis

    • Hong Kong
    • Technology, Information and Media
    • 700 & Above Employee
    • Project Manager
      • Aug 2015 - May 2017

      -Manage and lead the Network Services and Business Broadband Service projects such as Metro Ethernet and Wi-Fi projects.-Study and clarify the project scope of work and discuss the implementation schedule / UAT with customer- Work with all internal parties to control budget and meeting the project schedule -Discuss the logistics flow with internal parties once new product launched-Support the daily operation such as installation and restoration for business broadband, Wi-Fi and data line service-Provide the training for the field engineer for the operation

    • Project Executive
      • Jul 2014 - Jul 2015

    • Graduate Trainee
      • Jun 2013 - Jun 2014

Education

  • The Hong Kong University of Science and Technology
    MSc in Engineering Enterprise Management, Engineering/Industrial Management
  • The Hong Kong Polytechnic University
    BEng in Electronic and Information Engineering, Electrical, Electronics and Communications Engineering

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