Information Technology Analyst

• Aug 2023 - Present

System Engineer

• Mar 2022 - Apr 2023

Application deployment AD Management Server Management Patching and Backup administration Health check Alerts and audits Incidents and troubleshooting Application deployment AD Management Server Management Patching and Backup administration Health check Alerts and audits Incidents and troubleshooting

Senior IT Engineer

• Jul 2018 - Mar 2022

* Monitors and maintain computer systems and networks troubleshoot system and VOIP, diagnosing and solving hardware or software fault * Installs and configure hardware and software * Manages Hyper-V, VMware and data storage * Manages Windows and different types of application server * Administration and maintenance of TCP/IP network * Assists on external IT audit and performs internal IT audit * Manage and maintain video-conferring system * Provides user training and support * Provide technical support for computer, printers, router, scanner, switch, staff biometric clocking machine etc. * Works with systems provider on IT projects and implementation * Monitoring and updating company website * Assist to resolve issues in computer module of CNC machines * Provide end-user IT support and training * Perform periodic audit for compliance, documentations and IT inventory * Liaise with external parties for technical concerns Show less

Systems Specialist

• Nov 2012 - Jul 2018

Troubleshooting and resolution of incidents related to schools in classrooms/labs during lessons (to be given priority based on a first-come-first-served basis) This will be resolved according to the service levels e.g. problems with staff notebook, problems in common areas, problems in classrooms/labs outside lessons hours, Audio Visual facilities. Escalate all problems to different team in necessary Troubleshooting and resolution of incidents related to schools in classrooms/labs during lessons (to be given priority based on a first-come-first-served basis) This will be resolved according to the service levels e.g. problems with staff notebook, problems in common areas, problems in classrooms/labs outside lessons hours, Audio Visual facilities. Escalate all problems to different team in necessary

Technical Support Professional

• Sep 2010 - Sep 2012

*Answer calls professionally. Ticket and Email management, status customer on a regular basis. *Coordinate with different AT&T Data Centers across the globe *Negotiate and coordinate with AT&T Server and Network team *Response to customer’s inquiries, escalations and process orders, forms and applications. *Initial technical problem analysis during live call handling. *Escalate ticket according to process based on established intervals. *Highlight environmental/tooling/process deficiencies and input requirements for procedural improvements. *Pro-active network monitoring, customer alarm tracking system alert monitoring and trouble ticket generation, problem diagnostics. Show less

Technical Administrator

• Mar 2006 - Feb 2010

*Team-Leader including administrative research and developments *Planning, designing, deployment and implementation of the computer network, security and various software for different internet café, private firms and government agencies. *Repair, troubleshooting: Desktop, laptops, printers and other office equipment’s. Root-cause analysis and escalations. *Product specialist: various governments bidding and corporate accounts *Coordinate with various suppliers and RMA team. *LEC management and associated escalations. *Coordinate with various Telecom engineers for phone and internet connections. *Initiates the implementation of various brands of CCTV, biometrics and POS machines Show less