Experience

Provalus

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Service Desk Analyst

  • Jun 2019 - Present



Coastal Alabama Community College

• United States
• Higher Education
• 100 - 200 Employee

• Computer Technician

  • May 2016 - Apr 2019

  Installing and maintaining hardware and systems/application software; administering network systems and subsystems; providing technical support to all district employees; and resolving district onsite or network operational issues. This job is unique from similar jobs by the following characteristics: it requires knowledge of computer hardware, systems/application software, network systems and subsystems while working independently and utilizing industry standard guidelines. Installing and maintaining hardware and systems/application software; administering network systems and subsystems; providing technical support to all district employees; and resolving district onsite or network operational issues. This job is unique from similar jobs by the following characteristics: it requires knowledge of computer hardware, systems/application software, network systems and subsystems while working independently and utilizing industry standard guidelines.



Nolo

• United States
• Legal Services
• 1 - 100 Employee

• Assoc QA Engineer

  • Aug 2012 - Aug 2015

  Responsibilities:Executing black box tests on all web-based products.Identifying issues and generating issue reports.Reproducing customer-reported issues.Assisting developers with issue analysis.Actively participating in test case design and script maintenance.Verification of patches and bug fixes.Interfacing closely with programmers and other QA engineers.

• Senior Support Rep

  • Aug 2002 - Sep 2012

  Direct Product Support center as a Technical Support Lead - Hd to develope a very strong electronic product knowledge base. Provided troubleshooting assistance, email support, handle file replacement, field technical questions from Customer Service staff, and interface with design and QA staff regarding product bugs.Service and Support center as a CSR - include providing service to our clients via high-volume phone calls, emails, and postal mail. Phone calls by and large involve using my product knowledge to assist clients with sales. Email also includes the handling of web order imports. All three methods of contact require dealing with returns, shipping concerns/issues, fielding website feedback or issues, and routing other requests to the proper department. I also have experience processing registration cards and working with prison mail. Show less