Experience

FieldRoutes, a ServiceTitan company

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Director of Customer Success

  • Jan 2022 - Present

• Senior Manager, Customer Success

  • Dec 2020 - Jan 2022

• Technical Support Manager

  • Aug 2019 - Dec 2020

• Customer Success Manager

  • Jun 2018 - Aug 2019



PestRoutes Software

• McKinney, Texas

• Implementation Specialist

  • Apr 2018 - Jun 2018



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Mobile Expert

  • Jan 2018 - Apr 2018

• Retail Associate Manager

  • Jun 2017 - Jan 2018

• Retail Sales Associate

  • Oct 2013 - Jun 2017

  ● Greet customers and ascertain what each customer wants or needs.● Recommend, select, and help locate or obtain merchandise based on customer needs and desires.● Compute sales prices, total purchases and receive and process cash or credit payment.● Describe merchandise and explain use, operation, and care of merchandise to customers.● Answer questions regarding the store and its merchandise.● Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.● Maintain records related to sales.● Demonstrate use or operation of merchandise.● Inventory stock and requisition new stock.● Exchange merchandise for customers and accept returns.● Clean shelves, counters, and tables.● Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Show less



Hastings Entertainment Inc.

• Retail
• 300 - 400 Employee

• Book Manager

  • 2011 - 2013

  Delegate duties to employees, create work schedules, and come up with different sales techniques to raise book sales, handle customers from all walks of life as well as manage many different attitudes under pressure. Delegate duties to employees, create work schedules, and come up with different sales techniques to raise book sales, handle customers from all walks of life as well as manage many different attitudes under pressure.



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Nov 2010 - Jan 2011

  Ring up customers, count down tills and close the store by completing delegated duties from management. Ring up customers, count down tills and close the store by completing delegated duties from management.



CROSSMARK

• United States
• Business Consulting and Services
• 700 & Above Employee

• Event Specialist

  • Sep 2010 - Nov 2010

  Demonstrate new Sam’s club products for customers. Demonstrate new Sam’s club products for customers.



Dance Houston

• United States
• Performing Arts
• 1 - 100 Employee

• Administrative Assistant

  • 2009 - 2010

  Sell tickets, run errands, answer phone calls and schedule appointments for the director of the company. Run the ticket stand and will call at dance events. Setup office network for wireless Internet and printing options. Sell tickets, run errands, answer phone calls and schedule appointments for the director of the company. Run the ticket stand and will call at dance events. Setup office network for wireless Internet and printing options.



LCISD Technology

• Rosenberg, Texas

• Student Tech

  • 2008 - 2009

  Troubleshooting computers, printers, and laptops for the school district. Imaging computers with the latest software for the school year as well as installing new hardware such as RAM, hard drives, and disk drives. Troubleshooting computers, printers, and laptops for the school district. Imaging computers with the latest software for the school year as well as installing new hardware such as RAM, hard drives, and disk drives.