• Oct 2020 - Present

As a Director of the ServiceNow Practice at Beniva Consulting Group, I lead a team of 10 Business Process Consulting professionals responsible for delivering requirements, story development, process design, user acceptance testing (UAT), product roadmaps, and training on all client engagements. We deliver best practice processes and solutions in ITSM, ITOM, SPM, and ITAM. Notable Achievements:✔ Successfully manage a team of 10 employees and implemented open communication channels resulting in increase in employee satisfaction. Fostered an environment of transparency and trust, resulting in improved collaboration, morale, and productivity among team members.✔ Lead the design and implementation of a Beniva scoped application that filled a market gap for IT Managers to increase data visibility in order make cost optimization decisions Show less

• Oct 2019 - Oct 2020

As Application Portfolio Management Practice Lead at Beniva Consulting Group, I was accountable for the APM Practice and provided subject matter expertise to large client engagements. My responsibilities included performing application cost optimization analysis, designing and implementing application lifecycle management processes, and configuring supporting technology such as ServiceNow APM.Notable Achievements:✔ On average, saved clients 11% on annual software maintenance spend by performing cost optimization analysis on their application portfolio.✔Created a repeatable delivery framework for Application Cost Optimization initiatives that increased the speed of delivery and spend reduction realization. Show less

• May 2017 - Oct 2019

As a Client Delivery Manager at Beniva Consulting Group, I served as the primary client contact for project engagements, successfully led project teams throughout the delivery process for ServiceNow CMDB, APM, and SAM implementations, and managed multiple projects simultaneously. My responsibilities included managing scope, schedule, budget, risks, issues, changes, resourcing, and other project functions, as well as leading and supporting change management activities.Notable Achievements:✔ Successfully delivered client projects while consistently hitting or exceeding margin targets, resulting in positive client feedback and repeat business opportunities.✔ Led the successful implementation of ServiceNow APM, SAM Pro, and CMDB projects resulting in high client satisfaction scores Show less

Project Lead

• Sep 2015 - May 2017

As a project manager, I led project teams in successfully delivering Pipeline Integrity Software Implementations. With the ability to manage multiple projects simultaneously (6+), I was able to manage overall project dependencies and ensure project deliverables stay on-time, on-target, and on-budget through the management of project metrics. Effective communication is key, and I ensured that project status, issues and successes were communicated to project teams, stakeholders, sponsors, steering committee, and all levels of management and documented appropriately. Show less

Technical Coordinator (Contract - Tricon Solutions)

• Aug 2013 - Dec 2014

• Coordinated the technical program for the 2014 International Pipeline Conference; scheduling program, recruiting session aides • Worked closely with conference partners to maintain conference website and paper submission tool • Provided technical content for conference communications and social media platforms • Maintained technical committee documentation within SharePoint • Provided administrative support to Technical Committee including meeting logistics, scribing and general correspondence Show less

• Aug 2012 - Dec 2014

• Developed, collected, analysed, and presented monthly department dashboard reporting to management team including findings and recommendations to enable effective business decisions• Led monthly billing cycle managing 8 team members to successfully invoice Tricon clients with a strong focus on continuous process improvement• Managed sponsorship opportunities within the project management community, focusing on enhancing our presence with the Southern Alberta Project Management Institute• As part of the Tricon Consultant Support model provided on demand services to consultants in the areas of Microsoft Excel, PowerPoint, general project support, and best practise industry research• Developed internal project management methodology user interface, and updated internal templates with industry best practises• Provided project coordination on various projects at clients in the oil and gas industry Show less

• Oct 2011 - Sep 2012

Reporting to the Customer Service Manager, and working closely with the Director of Operations, responsible for supporting and contributing to the processes involved in Operations, Recruitment and Proposal Management. Also includes providing support to the Account Managers, Tricon Consultants and Clients.

• Jul 2011 - Oct 2011

Responsible for the day-to-day operational excellence of the Tricon office environments, and ensure that operational deliverables are in place to support the Account Managers, Tricon Core team, consultants and clients. Took on all support requests for the Tricon Core Team and requests from the Director of Corporate Services in the following areas: Tricon Office Environment, IT Tech Support, Event Planning, Communications, Special Projects.