Experience

Wenco Industries Inc- Midas and Big O Tires
• United States
• Vehicle Repair and Maintenance
• 1 - 100 Employee
• Serice Advisor

  • Apr 2023 - Present

Spectrum
• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee
• Billing Representative

  • Oct 2022 - Apr 2023

Ken Towery’s Tire and Auto Care
• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Service Manager

  • Mar 2021 - Jul 2022

Valvoline Instant Oil Change
• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Service Center Manager

  • Oct 2018 - Mar 2021


Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Marketplace Insurance Specialist/ Trainer

  • Sep 2015 - Mar 2016

  ASSISTING PERFORMANCE METRICS: Assisting operations management in gathering and analyzing performance statistics in the call center. Utilizing time management and excel skills to effectively perform a variety of tasks. PROVIDER SERVICES: Assist providers with questions about claims and benefits for our subscribing members. Utilize team work, empathy, multitasking, problem solving skills, etc., to effectively resolve each call the first time. Along providing a great customer experience, being continually flexible as the heath care environment changes, and adapt quickly to new situations. MIS (Marketplace Insurance Specialist): Licensed to sell health insurance in the states of Indiana, Kentucky, Ohio, and West Virginia. Assist prospective members in choosing a health insurance plan that best fits their needs; utilizing time and resources available to ensure the prospective member is satisfied with the health insurance policy that fits their needs. BACK-UP TRAINER: Train classes of new hires as needed in Member Services, Provider Services, MIS. Completing tasks related to creating curriculum and resources for new hire classes at Xerox. Show less