Research and Development Project Manager

• Aug 2022 - Present

Quality Control Supervisor

• Jan 2018 - Sep 2022

Manage team as well as work to: - Inspect pressed records for physical and visual flaws - Confirm that the weight, color and format of each record matches the order specifications - Verify that the label copy and side match the catalog number / side scribed on record - Listen for and approve audio quality - Maintain logs and related digital documentation of work Manage team as well as work to: - Inspect pressed records for physical and visual flaws - Confirm that the weight, color and format of each record matches the order specifications - Verify that the label copy and side match the catalog number / side scribed on record - Listen for and approve audio quality - Maintain logs and related digital documentation of work

Quality Control - Plating Department

• Jul 2016 - Jan 2018

Work with plating department and production to: - Inspect and listen to metal mothers for physical and visual flaws - Confirm that the weight, matrix numbers and format match the order specifications - Communicate plating status with production for vinyl pressing - Listen for and approve audio quality - Maintain logs and related digital documentation of work Work with plating department and production to: - Inspect and listen to metal mothers for physical and visual flaws - Confirm that the weight, matrix numbers and format match the order specifications - Communicate plating status with production for vinyl pressing - Listen for and approve audio quality - Maintain logs and related digital documentation of work

Store Manager

• Feb 2012 - Jun 2016

- Oversee​ ​day-to-day​ ​tasks​ ​involved​ ​in​ ​running​ ​the​ ​business​ ​from​ ​placing,​ ​pricing,​ ​and​ ​receiving​ ​orders​ ​to​ ​managing​ ​a​ ​team - Provided​ ​excellent​ ​customer​ ​service​ ​in​ ​person​ ​as​ ​well​ ​as​ ​via​ ​email,​ ​phone,​ ​and​ ​social​ ​media - Troubleshoot​ ​issues​ ​with​ ​vinyl,​ ​turntables,​ ​and​ ​related​ ​devices - Stay​ ​up​ ​to​ ​date​ ​and​ ​retain​ ​knowledge​ ​of​ ​album​ ​releases,​ ​music​ ​genres,​ ​and​ ​various​ ​other​ ​vinyl​ ​production​ ​trends - Inspect​ ​vinyl​ ​upon​ ​arrival​ ​for​ ​visual​ ​flaws,​ ​and​ ​quality​ ​for​ ​the​ ​Graveface​ ​record​ ​label Show less

Repair Technician

• Feb 2010 - Feb 2012

-Analyze,​ ​troubleshoot,​ ​and​ ​repair​ ​music​ ​equipment​ ​including​ ​guitars,​ ​amps,​ ​samplers,​ ​and​ ​keyboards -Organize​ ​repair​ ​schedule​ ​and​ ​communicate​ ​with​ ​vendors​ ​and​ ​customers​ ​to​ ​ensure​ ​timely​ ​turnaround -Analyze,​ ​troubleshoot,​ ​and​ ​repair​ ​music​ ​equipment​ ​including​ ​guitars,​ ​amps,​ ​samplers,​ ​and​ ​keyboards -Organize​ ​repair​ ​schedule​ ​and​ ​communicate​ ​with​ ​vendors​ ​and​ ​customers​ ​to​ ​ensure​ ​timely​ ​turnaround

Test Department Supervisor / Bench Technician / Customer Service

• Mar 2003 - Feb 2010

Test​ ​Department​ ​Supervisor - Assisted​ ​production​ ​manager​ ​with​ ​scheduling​ ​and​ ​implementation​ ​of​ ​weekly​ ​production​ ​plans - Oversaw​ ​a​ ​team​ ​and​ ​provided​ ​technical​ ​assistance​ ​when​ ​necessary - Handled​ ​customer​ ​repair​ ​aspect​ ​of​ ​the​ ​department​ ​from​ ​giving​ ​out​ ​Repair​ ​Authorization​ ​numbers​ ​to​ ​scheduling​ ​repairs - Maintained​ ​customer​ ​repairs​ ​schedule​ ​in​ ​database​ ​to​ ​balance​ ​company​ ​production​ ​and​ ​customer​ ​repairs. Bench​ ​technician - Test​ ​and​ ​repair​ ​production​ ​units​ ​down​ ​to​ ​component​ ​level​ ​using​ ​oscilloscopes,​ ​signal​ ​generators​ ​and​ ​software​ ​analyzers - Units​ ​included​ ​mic.​ ​preamps,​ ​compressors,​ ​equalizers,​ ​and​ ​master​ ​modules,​ ​as​ ​well​ ​as​ ​large​ ​and​ ​small​ ​format​ ​console​ ​modules - Test​ ​and​ ​repair​ ​returned​ ​customer​ ​units. Customer​ ​Service - Handled​ ​all​ ​emails​ ​and​ ​phone​ ​calls​ ​to​ ​the​ ​tech​ ​shop - Helped​ ​troubleshoot​ ​over​ ​the​ ​phone​ ​or​ ​via​ ​email,​ ​as​ ​well​ ​as​ ​answered​ ​questions​ ​when​ ​considering​ ​a​ ​gear​ ​purchase - This​ ​job​ ​required​ ​the​ ​ability​ ​to​ ​speak​ ​with​ ​a​ ​wide​ ​range​ ​of​ ​people​ ​from​ ​major​ ​studio​ ​owners,​ ​producers​ ​and​ ​engineers,​ ​to​ ​small project​ ​studio​ ​owners​ ​and​ ​beginners​ ​to​ ​music​ ​production. Show less