Rawan Abdelaal
Customer Support Intern at MindTales- Claim this Profile
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Arabic Native or bilingual proficiency
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English Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Experience
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MindTales
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United Arab Emirates
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Mental Health Care
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1 - 100 Employee
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Customer Support Intern
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Mar 2023 - Present
• Building sustainable relationships and trust with client accounts and counselor accounts through open and interactive communication • Keep records of client interactions with our counselors and the MindTales application, process client accounts, and file documents • Write weekly reports on engagement with our application and social media platforms • Building sustainable relationships and trust with client accounts and counselor accounts through open and interactive communication • Keep records of client interactions with our counselors and the MindTales application, process client accounts, and file documents • Write weekly reports on engagement with our application and social media platforms
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New York University Abu Dhabi
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United Arab Emirates
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Higher Education
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700 & Above Employee
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Student Research Assistant at the Perception and Active Cognition Lab
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Sep 2022 - Present
• Collected quantitative data with rigorous methodology such as EEG/MEG and eye-tracking to examine preview effects in Arabic words which has clinical implications• Managed complex datasets to determine the frequency and readability of 300 Arabic words that will be used as stimuli
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Admin and Logistics Student Assistant at the Office of Social Responsibility
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Sep 2022 - Present
• Managed large projects geared at supporting 800+ contracted colleagues that ranged from Adult Education Programs to Global Books Collection• Managed the logistics for 800+ colleagues to kickstart the Adult Education Program with 15+ different classes in Arabic, English and IELTS preparation• Collaborated with different departments to host 3+ large scale events for faculty and contracted colleagues• Used CanvaPro to create annual surveys with graphs regarding demographics and achievements of contracted colleagues Show less
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Mohammed bin Rashid Center for Special Education Operated by The New England Center for Children
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United Arab Emirates
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Education Administration Programs
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100 - 200 Employee
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Clinical and Research Intern
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Jun 2022 - Aug 2022
• Attended 12+ trainings on Applied Behavioral Analysis and Individualized Education Plans to work with autistic students • Coded and analyzed data for 3 research projects investigating functional assessment, interventions for problem behaviors, and relational frame theory in the context of Autism • Attended 12+ trainings on Applied Behavioral Analysis and Individualized Education Plans to work with autistic students • Coded and analyzed data for 3 research projects investigating functional assessment, interventions for problem behaviors, and relational frame theory in the context of Autism
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New York University Abu Dhabi
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United Arab Emirates
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Higher Education
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700 & Above Employee
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Student Assistant Academic Recruitment Office
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Jan 2022 - Jun 2022
• Responded to Arts&Humanities and Social Science mail aliases with emails from candidates interested in applying to faculty positions with 50+ emails per week • Assisted in 5 research projects for faculty search committees in affiliation with the Human Resources department • Assisted 20+ candidates to complete their applications on the Interfolio website • Responded to Arts&Humanities and Social Science mail aliases with emails from candidates interested in applying to faculty positions with 50+ emails per week • Assisted in 5 research projects for faculty search committees in affiliation with the Human Resources department • Assisted 20+ candidates to complete their applications on the Interfolio website
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MindTales
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United Arab Emirates
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Mental Health Care
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1 - 100 Employee
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Research Intern
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Jul 2021 - Sep 2021
• Created 6 research reports on a range of positive psychology topics to increase engagement with the online counseling platform • Used Mailchimp to manage the logistics of sending out 2 weekly newsletters • Attended 2 weekly staff meetings with the intention to brainstorm for the newsletter for the following week • Translated 3 psychometric questionnaires • Guest-blogged 3 mental health articles per week to be published on the company’s website • Created 6 research reports on a range of positive psychology topics to increase engagement with the online counseling platform • Used Mailchimp to manage the logistics of sending out 2 weekly newsletters • Attended 2 weekly staff meetings with the intention to brainstorm for the newsletter for the following week • Translated 3 psychometric questionnaires • Guest-blogged 3 mental health articles per week to be published on the company’s website
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New York University Abu Dhabi
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United Arab Emirates
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Higher Education
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700 & Above Employee
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Student Research Assistant at Teaching, Learning and Development Lab
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Nov 2020 - May 2021
• Transcribed over 100 child interviews about life during COVID-19 • Assessed the psychological and emotional impacts of COVID-19 and lockdown on children • Utilized behavioral coding techniques to code the interviews • Analyzed the results of the interviews using data analysis techniques such as SPSS • Transcribed over 100 child interviews about life during COVID-19 • Assessed the psychological and emotional impacts of COVID-19 and lockdown on children • Utilized behavioral coding techniques to code the interviews • Analyzed the results of the interviews using data analysis techniques such as SPSS
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CoronaNet Research Project
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Germany
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Research
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1 - 100 Employee
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Research Assistant
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Jan 2021 - Mar 2021
• Identified relevant policies that governments have taken in response to COVID-19 • Plan the method to be used when entering the new policies • Coded the country’s policies into the coding program following a specified coding manual • Cleaned the data and maintained updates ie: policy updates • Attended check-ins and collaborated with team members on research projects for specific countries • Identified relevant policies that governments have taken in response to COVID-19 • Plan the method to be used when entering the new policies • Coded the country’s policies into the coding program following a specified coding manual • Cleaned the data and maintained updates ie: policy updates • Attended check-ins and collaborated with team members on research projects for specific countries
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Wander.ae
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Abu Dhabi Emirate, United Arab Emirates
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Communications Intern
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Oct 2020 - Dec 2020
• Assisted the Wander team in the planning and executing of the annual Wander Forum • Created pitch presentations for potential collaborations as well as organized client kick off meetings • Collaborated with 5 famous travel bloggers to invite them to the Wander Forum as speakers • Developed an executive summary of engagement with Wander’s social media platforms across countries Wander operates in along with the behavioral interaction of the communities we were operating in • Produced a market analysis as part of a search for 30+ potential travel bloggers for collaborations in Egypt, KSA, Jordan and UAE Show less
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New York University Abu Dhabi
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United Arab Emirates
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Higher Education
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700 & Above Employee
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Student Assistant
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Jan 2020 - Mar 2020
• Assisting Film and New Media professors and students with their classes. • Preparing required equipment for each class and each booking. • Navigating around the Film and New Media booking website which included checking in and checking out film and music equipment. • Organizing the equipment center including all its rooms in categories, cameras, lenses, lights, batteries and sound according to the instructor’s instructions. • Assisting Film and New Media professors and students with their classes. • Preparing required equipment for each class and each booking. • Navigating around the Film and New Media booking website which included checking in and checking out film and music equipment. • Organizing the equipment center including all its rooms in categories, cameras, lenses, lights, batteries and sound according to the instructor’s instructions.
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Education
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New York University Abu Dhabi
Bachelor of Arts - BA, Psychology and Social Research and Public Policy